Health Aide Customer Service

DESIREE FORBES

Gibbstown, NJ *****

856-***-****, **********@*****.***

PROFESSIONAL SUMMARY

Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Diversely qualified. Health Aide trained and certified in providing skilled nursing, private duty, post-acute medical and rehabilitation, hospice care. Provide empathetic, personal care to patients, promoting comfort and support. Skilled in working with adult and pediatric patieants with patience, humor and attention to detail. SKILLS

Client Relationship and Rapport

Vital Signs Monitoring

Bed Making and Changing

Patient and Compassionate

Home Cleaning and Sanitizing

Dietary Orders Compliance

Service-Oriented

Progress Monitoring

Patient Progress Documentation

Care Plan Adherence

Patient Health Assessments

Medication Administration

Emotional Support and

Companionship

Prescribed Exercises

Ambulation Assistance

Patient Massage

Grocery Shopping and Storage

Laundry Washing, Drying and Ironing

Time Management

First Aid and CPR

Mobility Assistance

Activities of Daily Living (ADLs)

Stroke Patient Care

Special Needs Care

Elder Care

Safety Monitoring

WORK HISTORY

10/2013 to Current Home Health Aide

Private. Hunter Carchidi DuBois – Swedesboro, NJ

Provided mobility assistance such as walking and regular exercising. Traveled to clients' homes to complete healthcare services and promote continuity of care.

Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Provided transportation and appointments management. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Supervised daily activities and provided assistance to staff. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Increased medication and medical terminology knowledge through research and continuing education.

Assisted disabled clients to support independence and well-being. Completed entries in log books, journals and care plans to accurately document and report patient progress.

Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Followed nutritional plans to prepare optimal meals. Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals. 06/2008 to Current Specimen Specialist

Specimen Specialist Of America – Roswell, California Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.

Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.

03/2015 to 10/2019 Patient Care Technician

Hand Of Hope – Cherry Hill, NJ

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery. Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Answered patient assistance calls, assessed needs and offered qualified support. Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

05/2006 to 04/2008 Multi-Skilled Technician

Virtua Marlton Hospital – Marlton, NJ

Direct patient care.

Phlebotomy for inpatient.

Vital signs.

EKG.

Bladder scan.

Blood Sugar Check.

Baths and Hygeine.

Feeding and Nutrition.

Assist with wound care.

CPR certified.

EDUCATION

No Degree: Licensed Practical Nurse

Lincoln Technical School - Moorestown, NJ

CERTIFICATIONS

CPR

HHA - Home Health Aide

CHHA - Certified Home Health Aide

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