Data Entry Adult Services

Francina Price

** ***** * ***** *** Middletown Ny, 10940 ~ Cell 1-201-***-**** Cell 646-***-**** ~ ********.*****@****.***

Experience

NYC Dept. of Homeless Services

Community Coordinator

Family Transitional Services / Adult Services New York, New York

Compliance Analyst June 2016 – present

Organize and analyze the case files and make initial determination as to the completeness of the file.

Prepare specific programmatic data reports on Excel

Conduct weekly calls to Providers to monitor compliance status of cases in shelter

Request additional information/ documentation to schedule Pre-Transfer Conferences

Utilize CARES, a system-wide case management system to monitor client activities and outcomes related to compliance and accepting and maintaining suitable housing

Assigning beds to clients within CARES

Proficient in using Q-flow system

Conducting a census report within Adult services shelter

Work with the Office of Client Resource (OCR) to rectify cash assistance issues.

Close out/ Submitting incident reports in CARES

Assisting and supervising floors within shelter during bed checking.

Work closely with Housing Superintendent in ACCEESS control and operations

Input client information in the Veteran HOME database

Prepare weekly status reports and make recommendations for transfer

Attend case conferences, monitoring client attendance to Public Assistance (PA) appointments

Communicate with internal staff on all aspects of client responsibility and compliance process post implementation

Office of People with Developmental Disabilities

Business Department New York, NY

Secretary/Data Entry Specialist 9/14 - 5/16

Developed and maintained case information in the computer data base.

Maintained appropriate case recording, notes, reports and pertinent copies.

Entered data, logged and filed forms and records and maintained clients’ records.

Worked on various specialized projects and duties as needed

Administered bank transactions for clients.

Fund distribution.

Department of Information, Technology and Telecommunication New York, NY

Community Coordinator 11/06 – 10/11

Handled high volume of incoming calls and assessed callers’ issues and inquiries.

Determined avenues of assistance and eligibility for various social service programs for callers’ need.

Provided outstanding customer service by providing accurate and valuable information and referrals.

Demonstrated social service expertise by effectively resolving customer inquiries and escalations.

Department for the Aging New York, NY

Community Liaison Worker 11/98 – 11/06

Provided information regarding various services, benefits and entitlements to seniors, families and agencies via phone and in person.

Developed and maintained case information in the computer database.

Created case files that included recordings, notes, reports and pertinent documentations.

Utilized social service expertise to determine eligibility for specialized programs, HEAP and LIFELINE certification.

Screened and assessed clients to determine the nature and degree of the problem they are presenting, while also exploring other needs that may be met through available services.

Customer Service/Data Entry 11/96 –11/98

Provided information on services, benefits and entitlements to clients, families and agencies.

Developed and maintained case information in the computer data base.

Maintained appropriate case recording, notes, reports and pertinent copies.

Entered data, logged and filed forms and records and maintained clients’ records.

Worked on various specialized projects and duties as needed.

New York State Department of Health New York, NY

Receptionist 5/96 – 8/96

Meet and greet patients and clients and triage services according to their needs and appointments.

Obtained information to register patients, made appointments, answered calls, and provided results to patients and pertinent information to the public.

Posted medical information to cards or forms as needed.

Entered data, logged and filed forms and records and maintained patients’ records.

Worked on various specialized projects and duties within the bureau as needed.

Education

South Bronx Job Corporation - Bronx, NY

November 1994 – July 1995

Major: Business Administration Diploma & Certificate of Completion

Skills: Microsoft Word, Excel and Outlook

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