Customer Service Representative
Resume:
Tiwana Terrell
Pine Hill, NJ
*************@*******.***
Professional Summary
Dedicated professional with demonstrated customer service, time management, and trend-tracking strengths. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Skills
• New Customer On-Boarding
• Order Processing and Returns
• Customer Relationship Management
• Database Management
• Issue/Complaint Resolution
• Process Optimization
• Data Collection/ Data Entry
Experience
Customer Service Representative
Trinity Packaging Supply Voorhees, NJ
March 2020 - Current
• Facilitates seamless communication and collaboration with customers, vendors, and
sales representatives; increased customer satisfaction scores by 25% and reduced
service response time by 40% within six months
• Streamlined order processing systems, eliminating bottlenecks and reducing order
fulfillment time by 25%; accurately documented transactions, leading to a 15%
decrease in accounting discrepancies, and resolved 95% of order-related issues within
24 hours.
• Conducts customer business reviews and CRM practices to enhance services, processes,
and products
• Provides feedback for ERP system improvements and trains new Customer Service
Representatives.
Warehouse Manager/Production Control Supervisor
T.H.E.M. Of NJ Marlton, NJ
November 2016 - March 2020
• Controlled warehouse order selection, packaging, and truck loading.
• Resolved issues involving dispatched products to maintain a high level of customer
service.
• Supervised and trained the warehouse team to uphold safety and compliance with
regulations.
• Built strong working relationships with vendors and suppliers to negotiate cost-
effective inventory replenishment.
Health and Wellness Coach
Jenny Craig Mount Laurel, NJ
May 2015 - October 2016
• Improved clients' health and well-being by counseling them on current choices and
educating them on better alternatives.
• Protected clients by advising on proper clothing, techniques, and equipment.
• Promoted a positive mindset by helping clients identify barriers to success and
develop strategies for overcoming them.
• Monitored clients' progress by tracking weight loss, muscle gain, and other key
indicators.
Operations Manager
H & M Development Williamstown, NJ
January 2005 - October 2015
• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Mentored junior staff members by guiding best practices in operations management.
• Analyzed financial data to identify areas for cost reduction.
• Implemented quality control measures to minimize errors and enhance customer
satisfaction.
Education
Bachelor of Science - Industrial Engineering
Drexel University, Philadelphia, PA
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