Customer Service Human Resource

Name: Gedefaw Temesgen

Mob.No: - 091*******

Addis Ababa, Ethiopia

Date: 17-10-20204 G.C

Email:*****************@*****.***

To: Scotia bank

Human Resource Management Department

Canada

Subject; Job Application letter

I would like to apply for the Position that Your Organization announced in the Position of Service Officer, Client Service - Business Banking Operations. I Try to Enclose My Curriculum Vitae.

I Have A BA Degree in Accounting & Finance from Bahir Dar University. I Have Good Knowledge of Banking Operations, Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications.Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services.Responds promptly and effectively to service inquiries, concerns and complaints from partners/clients, with the ability to:Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required.Facilitate decision making processes by providing timely, meaningful and easily available data.Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Also, I Have Good Marketing Capability And Administrative Skills to Create Positive And Productive Working Environment and Good Relationships with Customers and Staff. Suppose I am Given the Chance to Work For Your Organization. In that Case, it is My Objective to perform all Duties to the Best of My Knowledge and to the Satisfaction of the Requirements of Your Organization. Hence, I kindly ask you to give me the Opportunity of Employment at Your Esteemed Company. I Have Great Interest in Working in Your Organization With my Qualifications and Work Experience to Exert my Contribution to Meet the Ultimate Objectives You Have in Your Organization. Thus, I Sent my Curriculum Vitae (CV), Which Expresses my Personal Information, Educational Background, And Work Experience. I Hope You Will Consider My Application.

Regards

Gedefaw Temesgen

Curriculum Vitae

1. Personal Details

Full Name Gedefaw Temesgen YIheyis

Sex Male

Place Of Birth,Bahir Dar

Nationality Ethiopian

Region Amhara

E.mail *****************@*****.***

Address Phone No 091*******/093*******

2. Educational Backgrounds

Name of Study

Institution

Grade

Year (E.C)

Elementary School

Chicha primary School

1-8

1996-2003

Preparatory School

Tana Haik Preparatory School

9-12

2004-2007

First Degree

Bahir Dar University

Accounting &Finance

2008-2010

3. EducationQualification

.BA degree in Accounting &Finance from Bahir Dar University

4. Work Experience

March 17, 2023 G.C to date as Branch Auditor at Debrework Branch.

December 01,2021 Gc to March 16,2023 Gc as Customer Service Officer - III at Bahir Dar Sub Branch

January 11,2021 Gc to Oct 30,2021 Gc Customer Service Officer II at Bahir Dar Sub Branch

January 01, 2021 G c to June 10, 2021 G c Customer Service Officer II at Mertule Mariam Branch.

April 23, 2020 G c to December 31, 2020 G c Client Relation Officer II at Mertule Mariam Branch.

October 23, 2019 G c to May 22, 2020 G c A/Cashier at Mertule Mariam Branch.

March 18, 2019 G.C to October 22, 2019 G.C as Client Relation Officer -II at Mertule Mariam Branch.

.

I presented the information as follows.

Position

Branch

Startdate GGGGGGGGGGGGGC(G C)

Enddate(G C)

Client relation Officer II

Abay Bank S.C

Mertule Mariam Branch.

Mar18,2019

Oct22, 2019

A/Cashier

Abay Bank S.C

Mertule Mariam Branch.

Oc23, 2019

May 22, 2020

Client relation Officer II

Abay Bank S.C

Mertule Mariam Branch.

Apr23,2020

Dec31,2020

Customer Service Officer II

Abay Bank S.C

Mertule Mariam Branch.

Jan 01, 2021

Jun10, 2021

Customer Service Officer II

Abay Bank S.C

Bahir Dar Sub Branch Branch

Jan11,2021

Oct 30,2021

Customer Service Officer - III

Abay Bank S.C

Bahir Dar Sub Branch Branch

Dec 01,2021

Mar 16,2023

Branch Auditor

Abay Bank S.C

Debrework Branch

Mar 17, 2023

To Date

5.1.Language Skill

Amharic

English

6. Hobbies

Reading Holy Spirit books and academic books

7. References

1. SHIBABAW MUCHE: - SR. Manager –Operation &resource mobilization –B/Dar district. Phone No.:098*******

2. Abreham Azene:-Branch Manager at Dessie Chisa Segno Gebeya branch

Phone No. : 092*******

Contact this candidate