Customer Service Assistant Manager

Jessica Warren

Montgomery, AL 334-***-**** *********@******.***

Professional Summary

Detail-oriented professional with extensive experience in customer service, office administration, and hands-on roles such as window film installation. Skilled in switchboard operation, scheduling, and managing leasing and property-related tasks. Strong communication and organizational abilities, with a proven track record of working efficiently in fast-paced environments.

Work Experience

Window Film Installer

SPF Window Tinting – Montgomery, AL

January 2018 – October 2024

- Installed window film on various surfaces, ensuring high-quality work and precision.

- Maintained excellent customer service, addressing client needs and inquiries.

- Handled scheduling of appointments and ensured projects were completed in a timely manner.

Assistant Manager/Leasing Consultant

Aronov Central Park Apartments – Montgomery, AL

June 2008 – January 2018

- Provided excellent customer service to prospective and current tenants.

- Managed lease agreements, handled apartment showings, and finalized lease contracts.

- Posted rent payments, managed rent collections, and maintained accurate financial records.

- Coordinated maintenance requests and scheduled apartment repairs.

- Assisted in managing day-to-day operations of the leasing office, ensuring smooth operations.

File Preparer

State of Alabama Board of Pardons and Paroles – Montgomery, AL

2003 – 2006

- Prepared and organized case files for parole hearings, ensuring all documents were accurate and complete.

- Assisted in maintaining records and ensured proper handling of sensitive information.

Switchboard Operator

State of Alabama ABC Board – Montgomery, AL

2001 – 2003

- Operated the main switchboard, directing calls to appropriate departments and personnel.

- Provided information to callers and assisted with basic inquiries.

- Maintained professional communication and handled high call volumes efficiently.

Education

GED

State of Alabama – 1999

Hooper Academy

Hope Hull, AL Attended from 7th Grade to 11th Grade

Skills

- Switchboard Operation

- Customer Service

- Scheduling and Calendar Management

- Front Desk and Receptionist Skills

- Leasing and Property Management

- Window Film Installation

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