Customer Service Home Health
Resume:
Jody Huenke
Springfield, OH *****
**********@*****.***
Customer-oriented focused on minimizing costs and maximizing efficiencies. Skilled in customer service, answering phones, scheduling, purchasing, office management, production planning, inventory control, and logistics. I am also a home health aide with a focus on dementia and alzheimer clients, I have worked with bed bound clients and those with memory issues. I have a variety of skills that have prepared me.for any number of roles. Customer service is my forte in all of my fields I look forward to working with your customers whether they are internal or external customers. Authorized to work in the US for any employer
Work Experience
Home Health Care Aide
Liberty Home Health Care-Springfield, OH
August 2023 to Present
(Had over 1 year of previous experience in 2012)
General Companion Care
Personal Care Services
Medication Reminders
Run Errands
Companionship
Meal Preparation
Light Housekeeping
HIPPA Knowledge
Purchasing Manager
Ohio Nursery Exchange-New Carlisle, OH
September 2021 to August 2024
Buyer for all re wholesale material, coordinate between sales and production, customer service, petty cash, approve invoices, order all office materials needed, answer phones, manage all house accounts. Manage our social media presence. Inventory updates any other tasks deemed necessary. Office Manager
Ohio Nursery Exchange-New Carlisle, OH
November 2020 to September 2021
Buyer for all re wholesale material, negotiate terms with suppliers, establish credit with new sources, customer service, approve invoices. Answer phones, customer service, order office supplies, Manage logistics of incoming and outgoing material. Manage all house accounts, including order entry, coordinating for delivery or pick up and coordinating changes with material pullers. Inventory updates any other tasks deemed necessary.
Wholesale and Planning Manager
Meadow View Growers-New Carlisle, OH
September 2014 to December 2020
I have held three positions at Meadow View I started as a sales associate in the perennial department I started Sept of 2014 by February of 2015 I was the perennial tree and shrub manager and in 2019 I was promoted to the wholesale and planning manager. I have been in customer service for over 20 years. I am responsible for our wholesale sales department, customer service and for planning all of our production. Cover client calls, handle internal and external customer service management. Ensure the highest customer service standards are met daily. Responsible for managing the schedules availability of Urcs and plugs as needed for production. Creates detailed production schedules for seeding, propagation and production departments.
I am currently working to improve of our administrative processes to streamline to our internal and external customers in a more efficient manner.
Asst greenhouse manager
CROWN MARKET-Springfield, OH
March 2013 to September 2014
Responsible for excellent customer service and maintenance of all plant material in the greenhouse, counting down registers and balancing them at the end of the da. Assisted the manager with ensuring staff was maintaining high customer service standards. Education
Some college in Agricultural Business
Clark State Community College - Springfield, OH
February 2013 to February 2016
High school diploma or GED
Skills
• Microsoft Office (10+ years)
• Phone Etiquette (10+ years)
• Computer Skills (10+ years)
• Data Entry (10+ years)
• Planning (8 years)
• Customer Relationship Management (10+ years)
• Customer Service (10+ years)
• Organizational Skills (10+ years)
• Communication Skills (10+ years)
• Time Management (10+ years)
• Excel
• Office Experience
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
• Account Management
• Office Management
• Quality Assurance
• Management
• Marketing
• Microsoft Excel
• English
• Production Planning
• Procurement
• Pricing
• Production Management
• Supply Chain
• Accounts Receivable
• Accounts Payable
• Purchasing
• Greenhouse experience
• Order entry
• Supply chain management
• Forecasting
• Inventory Control
• Administrative experience
• Serving
• Restaurant experience
• Negotiation
• Home Care
• Dementia Care
Assessments
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Working with MS Word documents — Proficient
July 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Front desk agent (hotel) — Proficient
July 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Teamwork: Interpersonal skills — Proficient
January 2022
Responding to challenging team situations at work
Full results: Proficient
General manager (hospitality) — Proficient
October 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Administrative assistant/receptionist — Proficient July 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
September 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Office manager — Proficient
June 2021
Scheduling and budgeting
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
President CFGA
January 2021 to January 2022
Cincinnati Flower Growers Association
Additional Information
Vice President from Jan 2018- Dec 2020
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