Customer Service Food Safety

Togo, Lomé +228-**-**-**-** **************@*****.***

Kwame Selom IHOU

SUMMARY Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity.

EXPERIENCE HOTEL WAITER 03/2021 to Current

Restaurant FAST-FOOD PLUS, Lomé

● Cleared and reset tables with clean service ware to uphold faultless restaurant standards.

● Maintained safe hygiene and food handling standards for full compliance.

● Offered menu recommendations and wine pairings when requested, suggesting based on specials and customer regular favorites.

● Anticipated and addressed guests' service needs. WAITER/ KITCHEN HELPER 02/2020 to 02/2021

VIP CLUB HOTEL, Lomé

● Hand-washed dishes and glassware.

● Performed additional tasks to keep dining room running smoothly.

● Resolved customer complaints promptly, escalating larger operational concerns to management.

● Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.

SKILLS ● Regulatory compliance

● Payment processing

● Sanitisation procedures

● Wine pairings

● Guest rapport

● Food waste disposal

● Oven deep cleaning

● Dishwasher adept

EDUCATION

BRAVIA HOTEL,

Certificat of Training in reception services, 11/2019 – 01/ 2020 Reception services in hotels,

● Greet people and direct them to contacts or service areas

● Provide basic information to clients and the public

● Obtain and process information required to provide services

● Operate switchboard or telephone system

Bachelor’s degree in English, University, Togo. 2018 TEEO. LINGUISTICS, LITERATURE, TRANSLATION,

LANGUAGES Afrikaans: First Language

French:

Upper Intermediate

B2 English: A2

Elementary

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