Customer Service Data Entry

Bavly Mikhaeil

951-***-**** ********@*****.*** 2664 Presidio Cir, Corona, CA 92879

Profile

Dedicated professional with a proven track record of leadership, customer service excellence, and adept problem-solving abilities in fast-paced environments. Skilled in managing teams, building rapport, and fostering collaborative team cultures. Experience

AFLAC HR INTERN (RECRUITER) - 2024-PRESENT

• Conducted initial phone screenings to identify qualified candidates for open positions.

• Scheduled and coordinated interviews between candidates and hiring managers, ensuring a smooth interview process.

• Supported the preparation and distribution of recruitment materials, including job descriptions and interview guides.

• Maintained and updated the applicant tracking system (ATS) with candidate information and status updates.

• Assisted with candidate correspondence, including sending out interview invitations, offer letters, and feedback.

• Collaborated with the team to ensure a positive candidate experience and provide timely updates throughout the recruitment process.

• Provided administrative support to the HR department, including data entry, filing, and general office tasks.

THE GROVE GAS STATION, RIVERSIDE, CA MANAGER & CASHIER — 2020-PRESENT

• Managed daily operations of a busy gas station, overseeing a team and ensuring efficient workflow.

• Provided leadership and guidance to staff, resolving conflicts, and fostering a positive work environment.

• Handled customer inquiries, complaints, and issues promptly and effectively to ensure customer satisfaction.

• Maintained high standards of cleanliness, safety, and operational efficiency. ST. ABANOUB & ST. ANTONY COPTIC ORTHODOX CHURCH, NORCO, CA VOLUNTEER — 2019-PRESENT

• Demonstrated compassion and dedication through community service initiatives, fostering inclusivity and support.

• Contributed to various church activities including Sunday school, summer camps, and facility maintenance.

• Utilized effective communication and organizational skills to coordinate events and engage with diverse community members.

BIG 5 SPORTING GOODS, LAKE ELSINORE, CA SALESMAN — 2019-2020

• Exceeded sales targets consistently by providing personalized customer service and product expertise.

• Created visually appealing merchandise displays and maintained a well-organized store environment.

• Utilized POS systems and inventory management tools to optimize sales performance. Education

California State University, San Bernardino — Bachelor of Social Science, Psychology Concentration Expected Graduation: 2025

Norco College — Associate Degree in Social Science & Associate Degree in Psychology 2020-2023

Skills

• Leadership & Team Management

• Conflict Resolution

• Customer Relationship Management

• Event Coordination

• Social Media Management

• Organizational Skills

• Recruitment and talent acquisition

• Administrative support

• Communication

• Interviewing

• Multitasking

• Problem-solving

• Adaptability

• Microsoft Management

• Employee onboarding

• CRM systems

• Cultural sensitivity

• Presentation skills

• Networking

• Arabic speaker (Egyptian dialect)

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