Help Desk Tech Support

Johnny Inguanzo

Remote AV Assistant

**** * **** *** *******, AZ 85042

915-***-****

******.********@*****.***

OBJECTIVE

To obtain a position where my experience can be utilized to improve customer satisfaction, inspire, and make a positive contribution to an elite organization while modernizing our environment.

EDUCATION —

EXPERIENCE

Montwood High School Diploma

Devry University MMDD

Technology experience: Windows and IOS Troubleshooting. Programs: Microsoft, Adobe, Avaya, Secure Client. General Html, CSS, Python, and App development.

Trilingual: Spanish Sign Language English

Computer science languages: Python, CSS, Java, Microsoft Office, Help desk, Windows, IOS.

Tech Support RA Tier 4

Cruise April 2023 to Present Remote Assist to develop innovative solutions to test functionality of Autonomous Vehicles. Respond and coordinate solutions with multiple trams and departments to troubleshoot or resolve a human AV interaction. Collaborate with engineers to test programing and navigations to create a human like experience with the AV. Report data that occur and assist with navigating AV remotely. Assist and revolve any Tier II or III RA Escalations. Ability to collect data, define problems, and draw valid conclusions while multitasking through various programs, monitoring various AV’s at once and instinctively provide solutions to avoid any hazards or accidents in multiple cities.

Web Support

Maximus May 2020 to April 2023

Utilizing customer service to troubleshoot Medicare/Medicaid/Marketplace inquiries via web chat. Respond to inquiries within departmental staff and time parameters. Manage insurance balances and resolve claim denials. Report data that occur and assist with medical coding resolutions. Ability to collect data, define problems, and draw valid conclusions while providing excellent written and verbal communication skills. Working independently, remotely, and meeting timelines while adhering to HIPAA guidelines.

Tech Support Tier 2

Ring March 2019 to May 2020

Providing excellent neighbor support by Analyze, isolate, research, and effortlessly explain technical troubleshooting solutions related to software or hardware to provide resolutions while documenting conversations, or sessions into multiple systems. Demonstrated problem solving conflict resolution, and de-escalation skills while translating complex tech info into simple language.

Content Moderator

Cognizant August 2018 to March 2019

Securing and protecting the world from disruptive and disturbing content quickly while paying attention to extreme detail. Subcontracted with two of the most used social media platforms Facebook and Instagram to report, omit, and escalate content and create a safe and productive online community around the world.

Tier 3 Bilingual Customer Payment Manager

Progressive Leasing October 2015 to August 2018

Empathetically communicate with customers to help them achieve positive financial stability and identify collection opportunities. Multitasking through solutions, programs, and options to resolve the delinquency and set an affirmative plan to bring the customer in a positive standing and resolve billing issues through internal accounts receivable software. Understand customer frustrations and concerns in an inspiring manner.

Contact this candidate