Risk Management 1 2
Resume:
Charles Jackson
Manager, Safety, Compliance & Investigation
Professional
************@*******.*** • 702-***-****
www.linkedin.com/in/charles-jackson-85872854 • Henderson, NV Summary
Accomplished security and investigations professional with over 30 years of experience and expertise, with specialized coordination, strategy, and training abilities. Exceptional communication, risk management, and tactical analysis abilities, with a vast knowledge in security logistics, procedural development, and best practice implementation. Education
MA in Organizational Psychology,
Coaching & Consulting
Touro University Worldwide, CA
BA in Business Admin &
Management, Homeland Security &
Disasters
Touro University Worldwide, CA
Certifications
General Industry Certification, OSHA
OSHA, 2013
Legal Studies, Paralegal Program
Fullerton College, 1994
Areas of Expertise
• Strategic & Tactical Planning
• Safety & Compliance Instructing
• Risk Management
• Training, Coaching & Consulting
• Analysis & Data Interpretation
• Policy & Procedure
Implementation
• Leadership & Employee Oversight
• Theft Reduction & Investigations
• Document Security &
Management
• Communication & Briefings
• Interview Techniques
• Case Management
• Compliance & Enforcement
• Root Cause Analysis
• Safety Program Development
• Workplace Violence Prevention
• Airport & International Security
• Threat & Vulnerability Scrutiny
• Curriculum Development
• Expert Witness Proficient
Qualifications Summary
• Proven ability to dramatically reduce incident rates and operational losses, and cultivate secure environments through training and educating others in strategic safety approaches, assessing threats, and best practice implementation.
• Effectively design and improve document and information security systems, acquire and interpret data and diagnostics using acute analytical skills, develop and implement strategies to increase efficiency, and create requisite trainings.
• Self-starter and strategic thinker with an innate ability to solve sophisticated organizational and security challenges. Legal compliance knowledge with high ethical and professional standards, and demonstrated trust in handling sensitive and confidential information.
• Highly refined organizational skills, attention to detail, and time management, as well as outstanding written, oral, and facilitation communication skills. Career Experience
Clark County Family Services 11/2023 – Current
Family Services Specialist
Respond to incidents of possible abuse and neglect related to children in Clark County Nevada.
• Assess families for services or referrals.
• Prepare recommendations and testify in court on child removals.
• Identify diminished caregiver proactive capacities and assist family in helping them enhance these.
• Assist office staff in identifying community needs.
• Maintain accurate records and contact with families on caseload.
• Review previous history and possible dangers associated with certain family members to help identify risks to worker.
Golden Entertainment 11/2022 – 11/2023
Security Manager
Oversee the activities and staff on Graveyard shift, process payroll, develop schedules and assign team members to their duties. Respond to emergencies and direct staff when situations call for Security intervention.
• Write reports for incidents including trespasses, accidents, and crimes on property.
• Development of training for staff in proper use of force and de-escalation techniques.
• Operate and review CCTV terminal to identify subjects, witnesses, and the sequence of events related to reportable incidents.
• Review reports written by other staff to verify content and correct errors.
• Oversee use of force and liaise with law enforcement and emergency responders when necessary.
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Additional Experience
Warehouse Supervisor, US
Foodservice, Santa Ana, CA
Loss Prevention Specialist, Sears,
Brea, CA
Ground Surveillance System Operator,
US Army Reserves (96R), Ft. Irwin CA
State of Nevada, Division of Welfare & Supportive Services 04/2014 – 07/2022 Compliance Investigator Mortgage Lending & Housing Oversight of DWSS investigations, covert operations to uncover fraud, and determining violations of applicable state and federal statutes. Produced and served subpoenas, orders, and corrections of violations to ensure compliance and determine potential criminal implications to submit to Deputy Attorney General’s office. Facilitated training to industry partners based on current trends and best practices, fostering an education before punitive approach.
• Championed a compliance system including written instructions, guidelines, and standardization of forms and notices.
• Developed continuing education curriculum for industry partners as required by statute.
• Established several tenant organizations reducing the need for Division interference when problems can be addressed between tenants and property/community owners. Ecolog International, Bagram, Afghanistan 12/2012 – 04/2014 Project HSE Manager
Executed overhaul of systems security, accuracy, and management, and established innovative processes to hard copy and digital filing systems. Partnered and coordinated with HSE personnel to meet the diverse needs of numerous staff, as well as establishing clear guidance on Scope of Work and performance requirements. Exemplified leadership by recruiting, hiring, and retaining exceptional employees.
• Overhauled information management systems for a medical clinic of over 4,400 employees, drastically reducing incidents project-wide.
• Accelerated safety team’s identification and information procedure by designing virtual process.
• Established signing authority for employee badges and privileges with military and civilian oversight.
• Identified employee protection violations and pinpointed training requirements. State of Nevada, DWSS 03/2010 – 12/2012
Family Services Specialist II
Accelerated the achievement of self-sufficiency and independence for families in need of public assistant through vocational training, connections to community resources, education, and child support enforcement. Collaborated with front-line employees to understand the needs of clientele and provide appropriate, targeted approaches.
• Empowered, trained, and coached 32 families per week to increase self-reliance and independence.
• Exceeded management expectations in every category from timely processing of reviews to realization of achievements.
Kellogg Browne & Root (KBR), Baghdad, Iraq 05/2004 – 12/2009 Security Coordinator (Security Clearance Level: Secret) (04/2008 – 12/2009) Directed over 40 security employees with oversight of personnel files, leave requests, compliance, discipline, training, and scheduling. Supervised secret security clearance while tracking and guiding personnel. Evaluated security by assessing, identifying, and providing recommendations for risk control to ground threats and vulnerability of outlying sites. Supported organizational operations by performing administrative duties and ensuring record- keeping retention and organization. Developed, submitted, and interpreted reports and briefings. Drafted and implemented internal policy and procedures.
• Augmented the assignment of secure base access for host and foreign nationals into Biometrics Automated Toolset.
• Boosted new hire understanding and decreased training time by creating sophisticated transferrable training tools.
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