Customer Service Vip Host
Resume:
JASON DAHMANI
Jason Dahmani
DECATUR, GA 30030
Email: *************@*****.***
Tel: +1-404-***-****
WhatsApp: +1-305-***-****
CAREER OBJECTIVE
Accomplished, versatile, and perceptive Hospitality Professional seeking a career opportunity as a food and beverage manager in the hotel industry, and upscale nightclubs, customer relations services, dedicated and experienced with years of knowledge in fine dining, liquor and wine and customer service. excellent communication and motivation skills. Strong administrative and financial skills .
VALUE OFFERED
“Relationship Building “merges solid interpersonal and communication skills to forge, and maintain strong customer relationships. Enthusiastically communicates with and motivates team members, fostering an atmosphere of teamwork and collaboration. Knowledge and Expertise " demonstrates expertise in host functions, VIP management, special event planning, security operations, dress code management, problem solving, and client relations.
“ Customer Service " blends integrity, innovative thinking, and leadership attributes to ensure first-rate customer satisfaction. Optimizes service delivery using strong decision-making talents, critical thinking skills, and an unwavering drive to excel within the hospitality industry.
“Time Management and Organization " personable, persuasive, and respected for displaying a positive leadership approach and gracefully balancing competing priorities.
PROFESSIONAL EXPERIENCE
Senior VIP Host/Vip server
The OPIUM GROUP (Opium Garden, Privé, Mansion, Set, Cameo and Mokai Nightclubs " Miami Beach, FL
03/04 to Present
Function as a VIP host and a VIP server to high profile guests at multiple venues to provide the most memorable outings for the patrons. Market each venue by networking with hotel and casino personnel from several properties in the Miami area, along with social networking internet web sites on a weekly basis.
Demonstrate an innate ability to sell table seating for each venue, reserving tables for VIP patrons that enhance the nightclubs' profiles and increase revenue growth and bottom line profitability. Forge, nurture, and maintain relationships with VIP patrons, forming a well rounded client list and ensuring repeat business for THE OPIUM Group.
Collaborate with a team of VIP hosts to provide professional and courteous service to all of our VIP patrons each night at all of OPIUM Groups's venues.
Exercise outstanding interpersonal and analytical skills to timely and effectively resolve client concerns and problems without loss of client goodwill or risk of revenue loss.
Meet sales goals to ensure that revenue is secured on a regular basis. VIP Server/VIP Host
Club Opium Garden, Living room Downtown & Privé, Miami Beach, FL 09/98 to 03/04
Function as the VIP Host to high profile guests and successfully coordinate special functions including memorial day weekends, winter Music conference (WMC), The yearly Boat Show, Labor Day Weekends and additional high profile events.
Develop, implement, and enforce stringent safety procedures that ensure the continued safety and entertainment of high volume crowds on a nightly basis in accordance with management objectives. Demonstrate an innate ability to sell table seating for special functions, reserving tables for VIP patrons that enhance the hotel profile and increase revenue growth and bottom line profitability. Forge, nurture, and maintain professional relationships with VIP patrons, forming a client list that includes major athletes and key business owners from the larger areas of the Miami area .
Exercise outstanding interpersonal and analytical skills to timely and effectively resolve client concerns and problems without loss of client goodwill or risk of further escalation.
As a Vip server, i had reservations and requests every night, hit the highest sales in the entire club, upsold all my tables and sold the most expensive Bottles of Champagne (Louis Roederer Rosé, Dom Perignon Rosé, Magnums, Jerobaums and Mathusalems of Armand de Brignac “Ace of spades” or other high end champagnes), won all the contests of the biggest seller of products set by the company once in a 5/6 month period (from champagne brands, vodka and other liquors ) Got rewarded from multiple Gift certificates, to ipads, to cash incentives….
Collaborate closely with colleagues to provide professional and courteous service and support to guests, delivering ''WOW moments'' Earned senior management recognition for an exemplary work ethic, boundless energy and enthusiasm, receiving the nomination for the best customer service by the owners of the Opium Group, 2003 Restaurant Manager
Community Bar and Grill, New york, NY
01/97 to 04/98
EDUCATION
BARUCH COLLEGE NEW YORK — Sales, distribution, and marketing operations . 1999
UNIVERSITY OF MIAMI — business administration and management. 2005
LANGUAGES & COMPUTER SKILLS
French, English, Arabic and Spanish
MS Office: (Word, Excel, PowerPoint, Access, Outlook); Squirrel, micros, POS Systems; Mac; Linus; Internet Applications, ALOHA Systems . Accomplished, versatile, and perceptive Hospitality Professional
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