Administrative Assistant Medical Office

KIWAUNA JOHNSON

Winter Haven, FL ***** 225-***-**** *********@*****.***

Experienced Medical Administrative Assistant with 12 years of success with improving patient satisfaction, revenue growth, and operational efficiency. Skilled at implementing new systems, managing insurance claims, and working with healthcare professionals to improve patient education and engagement. Capable of simplifying procedures, minimizing errors, and assuring compliance with rules.

Experience

Medical Office Representative,

BayCare Medical Group, Winter Haven, Florida, - 10/2012 - Current

Greeting patients visiting the facility, answering any questions they may have, and helping them fill out the required forms

Answering phone calls, creating appointments, directing the calls as required, and handling all queries

Informing the doctor, nurse, or other healthcare facilitators about impending appointments

Maintaining a filing system for all patient documents and reports submitted

Answering emails and other electronic messages as required

Creating invoices and bills, processing insurance forms, and managing vendors and contractors

Managing inventory and placing orders as required

Transcribing all notes and documents related to treatments

HIPPA Guidelines

Education

1991 - Lutcher High School, Lutcher, Louisiana – Diploma

CNA- Certified Nurse Aid

CMA- Certified Medical Assistance – In Process

Skills & Abilities

·Front Desk Operations

·HIPPA Compliance

·Time Management & Detail Orientation

·Insurance Verification

·Medical Office Procedures

·Care Coordination

·Remote Customer Service

·Patient & Appointment Scheduling

·EMR/EHR

·Cash Handling

·Communication Skills

·Referral Specialist

Reference

Upon Request

Contact this candidate