Customer Service Walk-In

ANA JEANNETTE SANDOVAL

** ****** **, *****: *******@*******.***

Norwich CT, 06360 Cell: 704-***-****

OBJECTIVE: To secure a challenging and rewarding position in an office/bank environment to utilize my over 20 years of banking experience and exceptional customer service and financial skills

SKILLS AND ABILITY

• Adapt at cashiering and reconciling cash; detail oriented and accurate.

• Developed interpersonal skills as having dealt with a diversity of clients.

• Flexible team player; hard working and independent.

• Self-motivated, possess strong work ethic and enthusiasm.

• Bi-lingual; Spanish English fluency.

• Microsoft office suites

• Positive customer service skills focusing on Sales and new business. Meeting the customer service expectations and meeting sales goals.

EXPERIENCE:

Ann Taylor Factory Outlet / Tanger Mall (Retail) 8/2019-present

Provide Excellent customer service in a retail environment. Cashier and POS credit cards.

Selling customers on opening credit accounts and processing applications to meet sales objectives

Peoples Federal Savings Bank/Rockland Trust Teller /Brookline Massachusetts 11/2013-8/2019

• Provide teller-related services to customers using the bank-computer system. • Process daily transactions initiated by walk-in or ATM’s deposits.

• Custodian of ATM for the branch.

• Receive cash and checks for deposit, verify amounts accurate.

SunTrust Bank, Tampa Fl. Teller 5/2006-1/2013

• Provide teller-related services to customers using the bank-computer system.

• Process daily transactions initiated by walk-in or ATM’s deposits.

• Order supplies for the branch. • In charge of consignments, money orders, official checks, gift cards, travel checks.

First National Bank, Boston, MA Teller 11/2004-5/2006

• Provide teller-related services to customers using the bank-computer system.

• Daily telephone contact with internal and external customers of the bank

• Process daily transactions initiated by walk-in, or correspondence clients.

• Receive cash and checks for deposit, verify amounts accurate.

BankBoston, Boston, MA Teller 8/1997-10/2004

• Provide teller-related services to customers using the bank-computer system.

• Train branch staff for conversion to new bank-computer system.

• Process daily transactions and settle the branch at end of day.

• Custodian for money orders, bank checks, and travel checks for the branch.

Filene’s Department Store, Braintree, MA Sales Associate 5/1996-9/1997

• Assist customers by showing and discusses various merchandise.

• Record sales transactions for cash and credit sales and returns.

• Perform stock and inventory duties.

McDonald’s Restaurant, Boston, MA Cashier 2/1995-4/1996

• Provide customer assistance and input food orders into computerized system.

• Handle cash intake and reconcile cash register at end of shift.

• Greet customers and ascertain what each customer wants or need

Rowe’s Wharf Parking, Boston, MA Cashier 2/1993-1/1995

• Receive and verify parking stubs.

• Handle cash intake and reconcile cash register at end of day. • Prepare end of day sales slip

Taco Bell Restaurant, Boston, MA Cashier 1/1991-2/1993

• Ensure customer satisfaction through courteous, efficient service of food orders.

• Handle cash and reconcile cash register at end of shift. • Maintain knowledge of current sales and promotion items

New England Telephone Company, Boston, MA Clerk Assistant 7/1987-3/1988 • Light typing, filing and answering telephones. • Field customer inquiries and direct calls to the appropriate source of resolution. • Operate office machines, such as photocopies, scanners and facsimile machines

EDUCATION: Dorchester High School, Dorchester MA, Diploma/Quincy Junior College Certificate course for accounting.

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