Human Resources Manager

JERRY ELIZONDO **** Aransas Pass Drive

956-***-**** / **********@*****.***

HUMAN RESOURCES BUSINESS PROFESSIONAL:

“Creating an employer of choice environment”

A bilingual dynamic results oriented with extensive and progressive hands-on Leadership, Operations, and Training expertise in "People Effectiveness" - helping people and organizations achieve goals, missions, and objectives, peer networking, coaching and development, planning, and policy & procedure development.

• Inspire greater cooperation and accountability between teams by clearly defining and relentlessly communicating the business requirements and goals and then making sure this information is commonly visible to all.

• Generate repeat business by earning the confidence of customers while gaining trust in the company.

• Distinguished as a Senior HR Executive creating customer-oriented, high-performance culture emphasizing diversity, goal attainment, and superior workforce optimization for a rapid growth environment. PROFESSIONAL HIGHLIGHTS

Human Resources Manager – DHL DGF; Laredo TX (Dec 2017 – May 2024)

Serve as a full cycle HR Rep in Recruitment, Employee Relations (ER), Safety, Security Coordinator, for the Stations covering all areas of HR. Service 250+ employees covering different facilities.

Establish, monitor, and revise HR policies & procedures and service standards

Responsible for meeting key performance indicators (KPIs) targets for a given product

Supervise supervisory staff, responsible for hiring, coaching, training, and developing subordinate staff

Assign work, review multiple metrics, set completion dates and manage performance in accordance with Organizational policies, procedures, and performance management processes

Maintain HR compliance through all assigned facilities.

Oversee the compliance and policy of the company’s: P&L, ISO 9001:2015, C-TPAT & TSA. Human Resources Manager – The JAMCO Group; Laredo, TX 78045 (May 2012 to Dec 2017).

Responsible as a full cycle HR for recruitment, ER, interviewing, selection, coaching & supervision, trainings, Investigations, records review, and create Company policies & procedures.

Produced accurate and timely monthly, quarterly, and annual files, reports and documents as required to include company’s ISO 9001:2008 & C-TPAT.

Worked closely with various departments/sites regarding KPIs and audits on a daily, weekly, monthly, quarterly, semi-annual & annual basis to convey job expectation, planning & monitoring to proactively evaluate

& identify opportunities to drive process improvements and communicate department performance to mgmt.

Professionally handled incoming requests either by email, phone or face-to-face from customers and ensure that issues are resolved both promptly and thoroughly and provided employee training to learn about the products.

Ensured data entry, file maintenance, storage, document reproduction and distribution met company and government standards via the appropriate check lists and approvals. Education and Training:

Master’s (MPA) Degree – Troy State University Texas Certified Public Manager (CPM) – Texas State University

• Recruitment & Selection • Employee Relations • Investigations

• Process Improvement • Compliance Techniques • Safety & Security

• Training & Development

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