IT Enterprise Director

DAVID GULICK Mobile: 214-***-****

***** ******** ***** ******, ** 76044 ************@*****.***

www.linkedin.com/in/david-gulick-3a831a12

IT Leader - Operations Management

Leadership style developed from 36 years of IT experience with the US Air Force, General Electric Commercial Finance, Brandt Engineering, Crossmark and Lexipol in addition to years of self-study & adoption of Principles

• **ROI** Realized $1 million annual savings by unifying responsibilities of separate vendors providing level 1 helpdesk and depot support.

• **ROI** Reverted from Box to SharePoint and OneDrive to optimize savings with licensing ($300k annually)

• **ROI** Inherited a massive queue backlog of 600+ level 2 tickets, led team to eradicate within 3 months and control volume.

• **ROI** Restructured Microsoft contracts to cut spending in half (+$300,000).

• Upgraded legacy Cisco Meraki firewall with 2 new units for failover.

• Managed/Led Deskside Support Team (5) and functions – O365, OKTA, Remote Device Mgmt, File/Print, Antivirus, Hardware sppt

• Managed/Led System Administration Team (3) and functions – SharePoint/OneDrive, Certificates, Data Backups, Citrix & Azure VM’s

• Setup CrowdStrike for active monitoring & Incident Response retainer and Increased Cyberthreat Insurance.

• Migrated from ServiceNow Ticket and database system to RemedyForce with continual process improvements

• Led an IT Operations team that supported over 5,000 computer users and 20K+ Mobile device users. EMPLOYMENT HISTORY

LEXIPOL: Enterprise IT Sr. Manager - Sep 2022 / Apr 2024 Responsibilities:

Manage Systems, Security, Integrations, Support functions and Staff. Manage Assets and procurements.

Manage Audio/Visual requirements.

Manage vendor evaluations and solicitations.

Write/Review/Update Policies.

Accomplishments:

Rejuvenated Cyber-Security Program

o Converted annual corporate awareness training to quarterly. o Implemented Malware Simulation testing with training. o Provided a mailbox for reporting Malicious activity and integrated a link for quick/easy escalation. o Engaged a 3rd party Virtual CISO, defined & hired Systems Security Engineer. o Setup CrowdStrike for active monitoring & Incident Response retainer and Increased Cyberthreat Insurance. o Strengthened Authentication, Encryption and Firewall protection. o Leveraged DMARC Analysis, DKIM, SPF and DLP.

o Hosted Company’s first IR Tabletop Exercise.

Augmented NIST 500-83 security framework to System and Organization Control 2 (SOC 2) compliance.

Upgraded Network

o Doubled bandwidth available.

o Added redundant Circuit for failover.

o Upgraded old Cisco Meraki firewall with 2 new units for failover.

Negotiated Cost Savings

o Restructured Microsoft contracts to cut spending in half (+$300,000). o Lowered spend with CoreTrust Group Purchasing.

o Consolidated Accounts, Domains, Certificates.

Spun up Artificial Intelligence (AI) tools for the corporate environment to leverage as a differentiator.

Held accountable World-class Support Team (regularly awarded for excellence).

Audited, Implemented and Improved processes (Security policies, on/off boarding)

Established Culture of excellence (Personality, Intentionality, Prioritizing) o Tore down pre-existing animosity and silos unifying IT Teams to a shared purpose.

Integrated new personnel groups and tools.

o Mergers & Acquisitions and Large contract teams

Created and applied metrics and scoreboard for Accountability, Visibility and Recognition.

Initiated an internship program and managed/trained interns. CROSSMARK: Enterprise Experience Support Sr. Manager - Sep 2014 / May 2022 Responsibilities:

- Manage Deskside Support functions and Team

- Manage System Administration functions and Team

- Manage Asset Management functions and Team

- Manage Audio/Visual functions and Technician

- Manage internship programs

- Vendor Management

- Shift commoditized labor to vendor support and challenge teams to focus on strategic efforts

- IT Operations candidate screenings and interviews

- Project planning

- Event Planning

- Request For Proposal (RFP) collaborations

The BRANDT COMPANIES: IT Desktop Support Manager - Aug 2008 / Aug 2014 Desktop Support Manager at The Brandt Companies (Previously Brandt Engineering)

- Assembled and led a team of 7 techs providing internal support of 1200+ employees spanning 6 offices and an average of 20-25 remote jobsites across Texas with a few scattered across the nation.

- Ensured the team had direction, were equipped/informed, found opportunities to grow individually and cohesively provide a pleasant experience while maintaining standards and Brandt’s Core Values. Provided bi-annual personnel reviews. Added/removed/replaced members.

- Drove initiatives, developed process & defined expectations - SLA’s, on-call responsibilities, ticket guidelines, new-hire technology orientation, jobsite Lifecycle support.

- Sought & responded to feedback as the point of escalation. Removed obstacles and leveraged relationships across the business to ensure team success. Held team accountable to commitments and business to reasonable practices.

- Negotiated pricing and terms with vendors for equipment, support, software and circuits then managed lifecycle of assets. Oversaw inter-department billing. Approved purchases as we held inventory and explored R&D.

- Developed reports to identify red flags. Sent communications to: Business - info about outages and alerts; Managers

- regular state of

helpdesk, metrics, upcoming deployments and advised on device usage to optimize billing.

- Planned team-building events.

- Held role of Scrum Master driving productivity and exercising influence with limited authority. Training & Education:

Community College of the Air Force (CCAF), Associate Degree in Electronics Systems Technology Self-education on Leadership principles (books, audios, seminars, group collaboration and mentorships) Critical Thinking & Problem Solving – LinkedIn Learning Echelon Front’s Extreme Ownership Leadership Course Becoming a Person of Influence (John C. Maxwell) Training course – David Long; certified trainer Online Training – ITIL Principles; Scrum and Agile Principles; Microsoft Office 365 MCSE Training Class

IBM Customer Service Training

Silicon Graphic’s System Administration Training Course Lifeman/Siegel Switching Systems Training Course (honor graduate) USAF Computer & Switching Systems Specialist Technical Course Six Sigma Quality Trained

Scrum Master Experience (Agile Software Development Methodology)

Contact this candidate