Customer Service Sales Manager

Maria Tello

Phone: 416-***-**** E-mail: *************@*******.***

Self-motivated and highly organized sales, service and marketing professional; dedicated team player who demonstrates strength and flexibility in a fast paced environment; effective implementation of marketing strategies and networking techniques while collaborating with others. PROFILE

20 years of effectively managing staffing requirements including hiring, training, scheduling, motivating, coaching and performance reviews

Extensive customer service experience; developing loyalty programs and base clientele

Excellent communication skills, both oral and written

Proven ability to effectively handle pressure, tight deadlines and heavy volumes of work

Proficiency in MS Office, Word, Excel, PowerPoint, Internet, E-mail, Delphi System and Salesforce

Languages: fluent in English and Spanish

Self-motivated individual with strong work ethics

Hotel and Restaurant Management Diploma, Toronto, ON PROFESSIONAL EXPERIENCE

Regional Consumer Affairs Specialist 2017 - present Concentrix, 120 King St, Hamilton ON

Provide accurate information and timely solutions to questions, inquires or problems in both English and Spanish.

Translator 2014 - 2017

911 Translation, 1226 White Oaks Blvd, Oakville, ON, L6H 2B9

Interpret verbal communication from one language to another and acts as a medium where language barriers exist.

Translator 2012 - 2014

ABLE Translations, 5749 Coopers Ave, Mississauga, ON, L4Z 1R9

Interpret verbal communication from one language to another and acts as a medium where language barriers exist.

Operations Manager 2010 - 2012

Talize, 527 Steeles Ave W, Brampton Ont, L4P2T5

The operations Manager increases sales and profits by managing and directing the day-to-day functions of the sales floor which ensures a positive customer and donor experience. Retail Sales Manager 2009 - 2010

Savers Inc. (Value Village), 1520 Steeles Ave. W, Concord Ont, L4K 3B9

The Retail Sales Manager increase sales and profits by managing and directing the day-to-day functions of the sales floor which ensures a positive customer and donor experience. PROFESSIONAL EXPERIENCE CONTINUED

Valet Operations Supervisor 2005 - 2009

Ideal Parking Inc., Toronto Pearson Airport, Toronto, ON

Forecasted, organized, anticipated and implemented the needs of the Valet Operation before the launch of the new service. Leadership, training and coaching to operations staff on ways of providing customer service excellence; catering to high-end clientele, including new services to the airport

Director of Operations 2002 - 2005

Genex Biopharma Toronto, ON /Generex S.A, Ecuador

Responsible for operation and results of spa business in South America\ Group Sales Manager (Tour and Travel market) 1998 - 2001 Sheraton Gateway Hotel, Toronto, ON

Assistant Food & Beverage Manager 1991 - 1993

Novotel Hotel, Toronto, ON

EDUCATION

Restaurant and Hotel Management Diploma

Constellation College of Hospitality, Toronto, ON

REFERENCES

Will provide upon request

Contact this candidate