Customer Service Pharmacy Technician
Resume:
Valerie McQuaig * Marilyn Ave.
St. Augustine, FL. 32080
*********@***.***
Summary of Qualifications
I possess excellent written and verbal communication skills. I have a proven ability to manage multiple and competing priorities. I am ambitious and dedicated individual seeking a role that will provide an opportunity for constant learning challenges. I assert a high level of energy, excellent people skills, and consistently demonstrate both the desire and ability to go above and beyond the requirements of my predefined roles and responsibilities. Work Experience
October 2020- Current
Flagler Imaging Center/ Flagler Health Orthopedic Specialist
• Gathers complete and accurate patient demographical information (i.e. Patient’s name, DOB, SS#, address) and obtains the patients’s written consent for treatment.
• Gathers complete and accurate information in relation to Financials, Insurance, Workman’s Compensation as well as notating the appropriate Subscriber and Guarantor and obtaining a copy of the insurance and ID cards.
• Pre-Registration: identify and complete insurance plans and obtain the correct benefits information, (i.e. co-pay, deductible, out-pocket, pre-certification requirements per individual plan/ policies, Par vs. Non-Pay, Managed care products, HMO, PPO, etc); maintain a three-day window; having all patients registered, insurance verified, pre-certified, prior to scheduled appointments.
• Collects co-pays, deductibles, out-pocket expenses, cash/self pay accounts, elective procedure fees and non-covered services and is responsible for the safeguard of patient’s valuables by logging valueless information, securing valuables and cash in the Admitting safes.
• Performs cashier functions such as issuing receipts for payments and obtaining electronic authorizations for credit card payments; responsible for turning in all receipts and payments/cash daily by shifts end along with logging petty cash with a team member per shift (start-end person).
• Processes all patients via the Sign-In Sheet or Acuity Level assigned, (i.e. order of arrival - appointment (ancillary areas), order of request based on the patients acuity (ED-Patients). Screen for LMRP’s and identify when an ABN is required and how to deliver/explain in detail ABN/LMRP process to the patient as well as obtaining a signature for the service.
August 2016 –July 2020
Medical Coder - Martin Gottlieb & Associates
• Maintain patient confidentiality and information security.
• Reviews and verifies documentation supports
diagnoses, procedures and treatment results.
• Identifies diagnostic and procedural information.
• Analyzes medical records and identifies
documentation deficiencies.
• Knowledge of ICD-10 & CPT Codes
September 2012-August 2015
Teller\Customer Service – Ameris’ Bank
• Provide outstanding customer service to all
clients who enter the bank.
• Accurately process routine transactions.
Transactions include cashing, depositing money,
and collecting loan payments.
• Responsible for opening and closing the bank on
specific days.
• Responsible for making cash accountability
accurate on a daily bases.
• Balance and replenish vault daily.
September 2011-September 2012
Pharmacy Technician – Flagler Community Pharmacy
• All aspects of customer service.
• Receive prescriptions orders from customers and
doctor’s office and review them for accuracy.
• Prepare order by counting out the pills,
measuring medications quantities, mixing
medications and packaging and labeling
medicine.
• Maintaining patient records, handling insurance
claims, and ordering inventory.
September 2008 – September 2011
Teller\Customer Service – Prosperity Bank
• Serves customers by providing product and
services information.
• Ensuring 100% satisfaction by providing the
proper needs for the customer.
• Updating and maintaining account information.
• Check and debit card orders.
Education
• Pass Assured (PTCV) – Pharmacy Technician
School
• St. Johns River Community College (August
1999-2001)
• St. Augustine High School
References furnished upon request
Contact this candidate