Customer Service Care

STACY L KRINGS

Green Bay, WI 920-***-**** email *******@*****.***

CAREER SUMMARY 20+ years in providing excellent Customer Service. Customer relationship building. Skill Promotion. Recognized for task proficiency. Understanding customer’s needs. Clerical organization and Documentation.

Call quality auditing

Microsoft Word and Excel

Account Management

Order scheduling

Creativity

Proficiency in completing task

PROFESSIONAL EXPERIENCE

SEEK CAREERS/Office Assistant Aug 2024 to Present

Organized personal files

Created Excel spreadsheets for multiple files

Data entry for files created.

Researched potential hiring candidates

Provided hiring testing and interview scheduling

Prepare monthly review documents

CASH DEPOT, INC Customer Care Specialist Jan 2024-July 2024

Educate customers on dispute process

Create new customer accounts

Work transaction inactive report

ASSOCIATED BANK, Customer Care Representative Aug 2021-July 2023

Assist with online banking troubleshooting

Provide transaction history

Decreased average call time from 13 minutes to 7 minutes

SCHNEIDER ENTERPRISE LLC/ Account Specialist March 2020-April 2021

Load scheduling

Manage accounts

Load tracking

SCHNEIDER ENTERPRISE LLC Customer Service 2 Jan 2019-March 2020

Provide load scheduling

Order and Load tracking

Updated Account information

COSTCO WAREHOUSE, Front End Assistant/Seasonal Oct 2018-Jan 2019

Assist members with unloading carts for purchase

Packing purchased product into cart

Aided in shelf stocking

EDUCATION

Northeast Technical College/Medical Coding Specialist 2009-2011

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