Field Service Quality Assurance
Resume:
Brian K. Smith
Jacksonville, FL *****
909-***-**** **********@*****.***
Electronic Field Service Engineer
Solutions-oriented and highly motivated Field Service Engineer and Naval Electronics professional with ability to leverage strong
training and experience while excelling in a leading-edge and highly technical industry.
KEY COMPETENCIES
Avionics/Electrical Repair, Schematics, Technical Manuals, System Installation, Technical Troubleshooting, Engine Instrumentation, Navigation Systems, Functional Testing, Maintenance Management, Avionics Test Sets, Countermeasure Systems, Fuel System Instrumentation, Connectors/Wiring, Quality Assurance, Relays/ Switches, Circuit Breakers, Safety, Calibration Specialist, Quality Assurance, Secret Security Clearance, Trained in Six Sigma methodologies., Consolidated Automated Support Systems (CASS), HVAC Repair/ Maintenance, Fan Coil Repair/ Maintenance, Strategic Planning, Competitor Analysis, Sales Reporting Analysis, Customer Relationship Management, Market Trends Evaluation
Professional Experience
United States Navy, Norfolk VA November 2019- Present
Aviation Electronics Technician,
Installed, repaired and tested TACAN, UHF, IFF, RADALT, and CASS ensuring 100% operational readiness for all aviation electrical and electronic systems.
Measured and read DMM, meggers, micrometers and thickness gauges using electrical and mechanical testing instruments, enhancing testing accuracy by 30%.
Installed electrical and mechanical equipment in accordance with Navy Publications.
Interpreted blueprints and schematics to execute repairs, achieving a 15% reduction in repair time through improved troubleshooting techniques.
Determined proper methods, equipment, and materials to complete cost repairs within budget and saving the Navy $75,000 annually
Operated and maintained electronic transmitting and receiving equipment contributing to a 20% increase in system reliability during field operations.
Tested, troubleshot, and calibrated equipment in the shop and in the field, resulting in a 25% decrease in equipment failure rates.
Documented all maintenance and repairs performed on equipment, ensuring compliance with Navy standards and improving record-keeping efficiency by 40%.
Monitored control system software, enhancing data security by ensuring all software was stored in secure locations.
Completed daily inspections of all electronic equipment.
Conducted daily inspections of electronic equipment, identifying and reporting potential hazards, which improved safety compliance by 30%.
Updated and modified components and systems, leading to a 15% improvement in operational efficiency.
Kirkwood and Smith, Lewisville, TX May 2018- November 2019
Chief Sales Officer
Lead sales department to achieve 120% of revenue targets, driving a 30% increase in year-over-year sales growth.
Directed client relationship management initiatives, resulting in a 40% increase in client retention rates.
Fostered training and development programs for junior sales managers, enhancing team performance and achieving 25% higher sales productivity.
Xome, Lewisville, TX May 2017–May 2018
Real-Estate Sales Concierge
Contacted and screened over 300 potential clients weekly, consistently meeting 100% of sales quotas and contributing to a 15% increase in client acquisition.
Recognized for achieving the highest sales conversion rates, earning accolades for exceeding monthly and weekly performance goals.
Signature Consultants, Plano, TX February 2017–May 2017
Associate Recruiter
Contacted and screened over 300 candidates weekly, successfully filling 90% of open positions within target timelines.
Accountable for staying in communication with reputable Consultants such as American Airlines, Wells Fargo and Mary Kay.
Maintained communication with major clients such as American Airlines and Wells Fargo, enhancing client satisfaction and retention.
Continuing consistent contact with candidates and consultants to find potential positions for qualified candidates.
Panaya, Westboro, MA September 2016 – January 2017
Sales Executive
Responsible for booking introduction calls for Enterprise Account Executives and Strategic Account Managers, establishing and growing new business relationships, and mastering and delivering the Panaya value proposition and differentiation goals.
Booked introduction calls for Enterprise Account Executives, contributing to a 20% increase in new business opportunities.
Focused on understanding an organization’s business drivers, challenges, pain points. Manage, Triage and disposition all MQL’s (Marketing Qualified Leads).
Accurately logged and tracked records using Salesforce, improving data accuracy and reporting efficiency by 30%.
Northstar, Tempe, AZ May 2015 – August 2016
Sales Executive
Sought out sales opportunities across Central and Eastern United States, achieving a 15% increase in market penetration.
In charge of marketing to homeowners and presenting marketing opportunities for 2016.
Successfully created business plan for 2016 Recruitment.
Developed and executed a marketing plan that successfully attracted 200+ new clients in 2016.
PLS Logistics Services, Cranberry, PA October 2014 –March 2015
Account Executive,
Responsible for seeking out domestic and international prospective firms for which to provide third party logistical services.
Marketed PLS logistical services to transportation providers, enhancing service delivery and client satisfaction.
TRAINING AND CERIFICATION
United States Navy
Lean Six Sigma Green Belt Course
Lean Six Sigma Yellow Belt Course
Marine Avionics Aviation Technical Training
DONCAF adjudicated security clearance.
Avionics Electronics Technician (Intermediate Level) AT (I) Class A1
Aircraft Cable and Connector Repair
Intermediate Maintenance
CONCORDIA UNIVERSITY, Irvine, CA
Masters in International Business Studies May 2014
University Instructor in Zhejiang, China
ARIZONA STATE UNIVERSITY, Tempe, AZ
BS in Tourism Development and Management May 2012
Special Events Planning Certificate
Convention Sales & Meeting Planning Certificate
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