Housekeeping Supervisor Front Desk

JESSICA SCHULTZ

SUMMARY

Enthusiastic Housekeeping Supervisor offering ten years of hospitality

experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

EXPERIENCE

Housekeeping Supervisor, 08/2019 - 11/2021

Great Wolf Lodge - Scottsdale, AZ

Housekeeping Supervisor, 10/2017 - 08/2019

Embassy Suites by Hilton - Scottsdale, AZ

CONTACT

Address: Scottsdale, AZ 85256

Phone: 480-***-****

Email: *********@*****.***

SKILLS

Supervised and supported housekeeping personnel to maximize quality of service and performance.

•

Collaborated with front desk to respond promptly to guest requests and promote positive experience.

•

Verified each completed room against standard plans to maintain consistency.

•

• Practiced safe work habits and wore protective safety equipment. Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.

•

Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.

•

Communicated guest service scores to drive improvement and higher guest satisfaction.

•

Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.

•

Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.

•

• Monitored inventory levels and ordered supplies as necessary. Inspected guest rooms and public areas to ensure they met established cleanliness standards.

•

Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.

•

Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.

•

• Cleaning Practices

• Staff Scheduling

• Department Coordination

• Customer Service

• Quality Assurance Controls

• Cleaning and Sanitation

• Staff Training and Development

• Customer Service-Focused

• Training and Mentoring

• Team Building

• Quality Improvements

• Guest Relations

Housekeeping Room Attendant, 01/2015 - 10/2017

FireSky Resort & Spa - Scottsdale, AZ

Housekeeping Room Attendant, 11/2012 - 01/2015

Best Western Plus Hotel - Mesa, AZ

EDUCATION AND TRAINING

GED, 03/2016

North High School, Phx, Az - Phoenix, AZ

Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.

•

Interacted pleasantly with clients and guests when performing daily duties.

•

Reported guest issues, safety and maintenance concerns immediately to supervisor.

•

• Replenished room amenities according to established guidelines.

• Provided guests with information on hotel services and room features. Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.

•

Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.

•

• Furnished guests with clean linens and supplied rooms with toiletries.

• Polished and sanitized floors, counters, bathtubs and window sills. Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.

•

Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

•

• Furnished guests with clean linens and supplied rooms with toiletries. Inspected each room for cleanliness, utilizing checklist to meet company standards.

•

Interacted pleasantly with clients and guests when performing daily duties.

•

Contact this candidate