Customer Service Client Retention

NICOLE DOUGLAS

Cullman, AL ***** +1-205-***-**** ****************@*****.*** WWW: Bold Profile

Adept at enhancing customer satisfaction and streamlining operations, I leveraged my pet grooming techniques and relationship-building skills at Spa4Paws to significantly improve client retention. My background also includes optimizing kitchen efficiency at Stonebridge Farms, demonstrating my ability to lead teams and solve problems effectively.

• Relationship Building

• Customer Service

• Appointment Scheduling

• Reliability and punctuality

• Pet Grooming Techniques

• Attention to Detail

• Customer Communication

• Honest and Dependable

• Teamwork and Collaboration

• Dependable and Responsible

• Problem-Solving

• Critical Thinking

• Team building

• Decision-Making

• Problem Identification

• Organizational Skills

Dog Groomer, 12/2020 - 10/2024

Spa4Paws – Holly Pond, AL

Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

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Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.

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Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.

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Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

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Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.

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• Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.

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• Increased client retention through effective communication and understanding of pet owner preferences. Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.

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Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.

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Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.

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Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.

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Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.

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• Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction. Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.

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Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.

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Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.

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Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.

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• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.

• Washed, trimmed, and brushed animals to maintain good grooming standards.

• Kept cages, kennels, play yards, and grooming areas neat and clean.

• Monitored animals for behavioral problems and signs of health issues.

• Contributed to increased revenue through efficient appointment scheduling and time management skills. Assistant Kitchen Manager, 04/2018 - 12/2021

Stonebridge Farms – Cullman, AL

• Checked and tested foods to verify quality and temperature. Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

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• Identified team weak points and implemented corrective actions to resolve concerns. Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.

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• Optimized food presentation techniques, enhancing visual appeal of dishes while maintaining consistent portion sizes.

Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.

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Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.

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Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.

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Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.

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Streamlined communication between kitchen staff during busy shifts, facilitating smooth collaboration for timely service delivery.

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Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.

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Boosted employee morale through recognition of hard work and providing support during challenging situations.

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• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies. Bachelor Of Applied Arts And Science: History And Criminal Justice UAB - Birmingham, AL

EDUCATION

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