Medical Assistant Call Center
Resume:
Katie Young
Buffalo, NY *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
PCA Personal Care Assistant
Venture Forthe, Inc-Buffalo, NY
September 2022 to Present
I’m an aide. I do anything my client needs besides take blood or give meds. PCA/ HHA
Private party/home owner.-Buffalo, NY
October 2014 to Present
I take care of an elderly disabled lady on bed rest. I make her appointments, run arranged a for her. I cook clean and do her laundry and paper work for her and etc. Call center and Receptionist
Jackson Hewitt Tax services-Buffalo, NY
December 2012 to April 2024
to still (Main st. location)
I was a recep/ CPA I assisted with supervisor and tax preparer needs and misc. help along with stocking up and cleaning.
Dispatch
Installs LLC NAL Group-Buffalo, NY
October 2017 to May 2020
Answer incoming calls from Best Buy customers world wide and setting up appointments For customers and Best Buy store and workers that go to clients home. Also etc. Factory Line Worker(temp. Job)
Affinity personal solutions-Buffalo, NY
August 2015 to October 2015
Laid off
Cashier
Tim Horton's
March 2009 to November 2010
Reason for leaving: Went back to school
Bus Monitor
Buffalo Board Of Education-Buffalo, NY
September 2008 to October 2010
Reason for leaving: Had problems with daycare at that time being, but that is no longer a problem. Cashier
Burger King
August 2008 to February 2009
Waitress and cashier
Ted texas hots-Buffalo, NY
April 2008 to February 2009
It was a uncomfortable atmosphere.
Cashier
McDonalds
December 2006 to June 2008
Education
Associate in Medical Assistant
Bryant and Stratton - Buffalo, NY
2011 to 2014
High school diploma or GED
Skills
• Cold Calling
• Telemarketing
• Cashiering
• Medical Scheduling
• Computer Skills
• Communication Skills
• Multilingual
• Upselling
• Front Desk
• Cleaning Experience
• Cash Handling
• Patient Care
• Vital Signs
• Medical Office Experience
• Laundry
• Caregiving
• Meal Preparation
• Home Care
• Sales
• Customer service
• Bartending
• Leadership
• EMR Systems
• Vital signs
• EMR systems
• Medical terminology
• Teaching
• Conflict management
• Front desk
• Customer service
• Presentation skills
• Leadership
• Hospitality
• Telemarketing
• Bartending
• Cash handling
• Cold calling
• Cash register
• Negotiation
• Windows
• Sales
• Personal injury law
• Data entry
• Typing
• Phone etiquette
• Multi-line phone systems
• Tax experience
• Medical office experience
• Patient care
• Nursing
• Heavy lifting
• Care plans
Certifications and Licenses
certified medical assistant (aama)
July 2019 to July 2021
cpr certification
first aid certification
nha certified clinical medical assistant
June 2019 to June 2021
pca
September 2022 to Present
certified home health aide
bartender
March 2022 to Present
Certified Medical Assistant
Additional Information
Did volunteer work back in 2004 at Autumn view in Hamburg playing Bingo with elderly. Also in 2003 to 2005 I did volunteer work with the disabled at Heritage center on Oak st. We had dances for them. Took them to carnivals, skating out to eat, for walks and movies. Also helped the disabled get ready to move into their houses and help them with learning daily needs.
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