Support Analyst Technical

Victoria Johnson

Operations Fredericksburg, VA **407 540-***-**** *******************@*****.*** Summary

Results-Driven Operations Support Analyst with a Bachelor’s Degree in Human Resource Management and Certified Scrum Master credentials. Over a decade of multifaceted experience in technical support, human resources, and healthcare sectors. Proven track record of enhancing operational efficiency, implementing policies, and leading cross-functional teams in high-stakes environments.

Experience

OBXtek, Inc Fort Belvoir, VA

Operations/Technical Support Analyst Nov '23 - Present

· Partner on centralized suspense control for periodic reports and briefings, ensuring accuracy, relevance, and completeness.

· Participate in organizational events, which involve drafting and finalizing Commander's Critical Information Requirements

(CCIR) reports.

· Execute emergency notification procedures and aid with emergency evacuations and personnel accountability.

· Monitor and update organizational charts, coordinate in-processing and out-processing procedures, and facilitate recurrent meetings with teams overseas.

· Consolidate regional reports and provide updates to PMO leadership on project life cycle activities.

· Support Quarterly PMOS Contract Performance Reviews and contribute to Management Internal Control Program (MICP) and Command Inspection Program (CIP) compliance.

· Utilized Task Management Tools (TMT, ETMS2) to streamline task delegation and tracking processes, resulting in a significant improvement in project delivery times and a notable increase in team productivity.

· Collaborate in the creation and maintenance of program schedules, assisting the timely execution of project phases and meeting strategic goals.

· Engage in program and project review sessions, offering assistance in data analysis and documentation to help identify areas for improvement.

· Enhance the support process for training and travel logistics, efficiently coordinating and optimizing travel and training activities to ensure operational readiness and compliance with organizational policies. FT. Belvoir Community Hospital Fort Belvoir, VA

Health Technician May '18 - Oct '23

· Facilitated clinical research by working with audiologists, researchers, healthcare professionals and provided patient counseling and education to advance their understanding of audiology procedures.

· Supervised a diverse team of healthcare professionals, technicians, and administrative staff.

· Managed and coordinated administrative functions to enhance communication among medical team, patients, and families, fostering a patient-centric care setting.

Chit Chat Radio 410 Baltimore, MD

Human Resource Specialist Jun '19 - Aug '22

· Supervised the human resource recruitment life cycle, including new hires, internal transfers, and employee terminations.

· Assisted in developing short- and long-range staffing plans to meet mission requirements and address human capital changes.

· Upheld compliance with established regulations in recruitment and placement activities. FT. Belvoir Community Hospital Fort Belvoir, VA

Medical Support Assistant Apr '16 - May '18

· Directed patient scheduling and appointment confirmations, securing accurate electronic health records (EHR) and maintaining patient information confidentiality.

· Delivered exceptional customer service by addressing patient inquiries and collaborating with medical staff to coordinate patient care and accurate documentation.

· Maintained compliance with health and safety regulations, contributing to a smooth and efficient healthcare environment. NextCare Urgent Care Fredericksburg, VA

Patient Service Specialist Oct '09 - Nov '17

· Orchestrated employee education programs and managed the orientation and training of newly hired personnel.

· Oversaw patient registration processes, guaranteeing data accuracy and completeness.

· Processed patient discharges, prepared charges, and collected payments efficiently. Education

Liberty University

Bachelor's Degree Bachelor of Science Human Resource Management Scrum.org

Certificate Certified Scrum Master

Skills

Policy Implementation · Diversity and Inclusion · Data management · Training & Development · Quality Assurance · Regulatory Compliance · Operational Efficiency

Contact this candidate