Customer Service Team Members

ZANE RYAN

**********@*****.*** 775-***-**** Reno, NV 89501

Summary

A highly-motivated employee with a desire to take on new challenges. A strong worth ethic,

adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly

mastering new skills. A hardworking employee with customer service, multitasking and time

management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

● Production Monitoring ● Teamwork and Collaboration

● Quality Control ● Problem-Solving

● Equipment Maintenance ● Issue Resolution

● Workplace Safety ● Giving Constructive Feedback

● Flexible Schedule ● Attention to Detail

● Overseeing Daily Activities ● Analytical Thinking

● Coaching and Mentoring ● Evaluating Employee Work

● Staff Training ● Verbal and Written Communication

Experience

Circus Circus Hotel & Resort Reno, ● Delegates daily tasks to team members to optimize group

NV productivity.

Midway Lead

01/2019 - Current ● Collaborates with the management team to implement new

work procedures or policies.

● Monitores team progress and enforces deadlines.

● Fosters positive employee relationships through

communication, training and development coaching.

● Follows staffing strategies to achieve production goals.

● Rotates through a series of different stations based on team

needs.

● Offers training and support to keep team members motivated

and working toward objectives.

● Keeps work areas neat, tidy and free of safety hazards to

maximize efficiency and safety.

● Promoted to leadership position in recognition of strong work

ethic and providing exceptional customer service.

● Motivates and empowers team members to build customer

satisfaction and loyalty to support retention and growth.

● Mentores newly hired employees on machine operations and

implements training on safety procedures to prevent injuries.

FedEx Reno, NV ● Packed and labeled merchandise to prepare for loading and

Warehouse Associate shipment to customers.

08/2021 - 12/2021 ● Picked and prepared numerous daily shipments in a

controlled atmosphere warehouse environment.

● Examined packages and goods for damage and notified

vendors of replacement needs.

● Updated inventory and production information using

warehouse management systems and scanner guns.

Truckee Tahoe Lumber Co. Truckee, ● Assist customers in loading and unloading vehicles with

CA lumber and other construction necessities

Yard Dog ● Work in a timely and efficient manner to fill empty slots

10/2023 - 1/2024

● operate forklifts and spacers

East West Logistix Reno, NV

● Deliver Amazon packages in a timely and self-sufficient

Driving Associate

manner.

05/2023 - 10/2023

● Assist other drivers in deliveries

Education and Training

Chapin High School El Paso, TX

High School Diploma 06/2019

Contact this candidate