Sales Director Issue Resolution
Resume:
Dean Murphy
S A L E S D I R E C T O R O P E R A T I O N S M A N A G E R
CONTACT
****@*************.***
Senoia, GA
linked.com/in/deanmurphy
EDUCATION
AZEK BUILDING PRODUCTS
UNIVERSITY
2024
UNIVERSITY OF NATAL
South Africa
Marketing & Management
1992
EXPERTISE
Strategic Sales Leadership
and Team Management
Market Expansion and
Revenue Growth
Strategies
Client Relationship
Development and
Retention
Innovative Sales
Techniques and Solution-
Driven Approach
Data-Driven Decision
Making for Targeted Sales
Strategies
PROFESSIONAL SUMMARY
Results-oriented Sales Director, fostering enduring client relationships through exemplary service and issue resolution. Strategically developed business across GA, AL, & TN, offering competitive deals and maximizing transactional value. Proactively upsold products, built extensive inventory knowledge, and leveraged networking to expand clientele.
EXPERIENCE
Murph Brothers - Senoia, GA
Owner and Sales Director, July 2020 – Present
Adeptly managed all facets of operations while cultivating lasting client relationships and spearheading strategic business development initiatives. Demonstrated expertise in delivering exceptional service, resolving issues promptly, and driving sales growth for composite decking.
• Design and build custom decks, specializing in composite decking.
• Cultivate lucrative, enduring client relationships via effective issue resolution and exemplary service delivery.
• Ensure project scheduling precision and timeline updates through regular coordinator meetings.
• Promptly address customer concerns, guaranteeing swift issue resolution and deliver competitive deals on decking, countertops and flooring, fostering customer satisfaction and loyalty.
• Foster robust professional connections through organized contractor visits.
• Maximize transactional value and satisfaction via effective upselling strategies.
• Developed tailored inventory knowledge to meet individual customer needs.
• Provide strategic product recommendations, enhancing brand effectiveness and benefits.
• Expand client base through proactive networking and product promotion.
• Responsively manage customer inquiries and complaints, driving retention and referrals.
• Maintain timely payments and professional relationships through effective sales collections.
KEY SKILLS
JOB SPECIFIC
Expert in crafting and
executing business
development strategies for
driving growth.
Skilled in managing
product portfolios and
optimizing pricing
strategies.
Proficient in understanding
and addressing customer
needs, fostering lasting
relationships.
Experienced in organizing
and coordinating projects
to ensure seamless
execution.
INTERPERSONAL
Exceptional communicator,
adept at connecting with
clients and team members.
Relationship builder,
dedicated to nurturing
long-term client loyalty.
Efficient problem solver,
committed to enhancing
customer satisfaction.
Proactive networker,
focused on expanding
client base and product
promotion.
ADMINISTRATIVE
Strategic planning for
optimal sales operations.
Effective team leader,
providing guidance and
training to drive sales
performance.
Efficient sales scheduling
and inventory logistics.
Procurement & collections
management.
EXPERIENCE CONTINUED
DEBEER GRANITE & MARBLE - Tyrone, GA
Operations Manager, August 2017 – February 2020
Managed seamless operations and optimized workflow across departments, driving efficiency and productivity. Provided expert guidance to sales teams, streamlined procurement, and upheld quality standards, ensuring top-tier results.
• Streamlined operational processes across Sales, Templates, IT, Manufacturing, and Installation departments for enhanced efficiency.
• Directed day-to-day operations, ensuring seamless workflow and optimal productivity.
• Provided expert guidance and training to a team of 6 in-house and 4 external sales representatives.
• Managed sales scheduling and negotiated pricing with suppliers, optimizing procurement processes.
• Oversaw installation teams across GA, AL, and TN, ensuring top-tier quality assurance.
• Ensured financial integrity through rigorous verification of invoice processing and proactive collections management.
Forsdicks BMW – Durban, South Africa
Director of Sales, New and Used Cars, March 2006 - February 2015 Effectively led daily meetings with staff, ensuring seamless coordination and execution of sales processes. Managed vehicle reconditioning, debtor follow-ups, and stock assessments while planning and evaluating advertising strategies to enhance sales performance and achieve monthly targets.
• Led morning meetings with sales staff and Finance Manager to ensure alignment and strategy execution.
• Reviewed and analyzed the previous day’s activities to optimize daily operations.
• Accurately costed and verified every deal to maintain financial integrity.
• Oversaw the collection and management of outstanding debtors.
• Ensured the completion of the sales process with every customer, enhancing customer satisfaction.
• Conducted comprehensive sales and product training for staff to improve performance and knowledge.
• Authorized and signed off on supplier invoices, maintaining financial control and performed physical stock takes to ensure inventory accuracy.
• Invoiced all trade units efficiently and accurately.
• Collaborated with sales staff to plan and execute effective advertising strategies.
• Analyzed weekly advertising effectiveness against unit sales to refine marketing strategies.
• Monitored and adjusted stock pricing and aging against blue book values to ensure competitive pricing.
• Set and communicated monthly sales targets to motivate and guide the sales team and calculated sales commissions with staff, ensuring transparency and accuracy.
• Reviewed monthly performance against budget to identify areas for improvement and ensure financial goals are met.
• Ordered new stock inventory to maintain optimal inventory levels and meet sales demand.
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