Property Manager Customer Service
Resume:
S. Elaine Cordell
Phoenix Az. 85020
(520) 520-***-**** cellular
PERSONAL AND PROFESSIONAL GOALS:
To obtain a position with a Professional well accomplished and established Company that will utilize my Experience, Management skills, Abilities and Knowledge in the Property Management field.
PROFESSIONAL EXPERIENCE:
•Excellent Resident relation/retention and Customer service skills
•Proficient in Rent Roll, A.M.S.I. One Site, Q-Pro, Rent Roll, Appfolio, Yardi and various accounting applications
•Successfully managed several Properties of up to 301 units
•Successful Team leader which creates successful Team Players
•Supervised a new construction project on 4 buildings from start to end Successfully
•Headed a $1,000.000.00 renovation on a 241- unit community while raising rents by 20%
•Completed a property take over on a 300 + community from start until completion
•Experienced in Property due dudiligences on several Properties
•90 % closing skills on prospective residents
•Established and remained an exceptional occupancy level
•Supervised and modified all rents, deposits, and increases
•Assigned and reviewed all work of leasing and maintenance team members
•Provided leadership and direction to provide and assure deadlines and goals were accomplished successfully
•Maintain knowledge of all safety requirements, fair housing and building requirements
•Introduced new prospects to Leasing members and Maintenance members with a personal and professional invitation to maintain and increase Occupancy to its highest
•Conducted daily property inspections of building and safety concerns
•Daily, weekly, monthly reports and assisted in yearly budget reviews
•Educated and provided monthly safety meeting with team members
•Conducted and educated team members with monthly safety meetings and goals
•Reviewed all invoices monitoring expenses while remaining in the budget
•Maintained accurate records, files, safety and code expectations
•Created long term relationships with all vendors, locators, team members and residents
•Addressed all incidences according to company policies on workers compensation and incidents
References available upon request
Property Management Experience
Leasing Associate:Marble Creek Apartments Phoenix, Az. 198*-****-*** Units
Leasing Associate Brookside Apartments Phoenix, Az. 1990 248 Units
Leasing Associate Cambridge Court, Pine Ridge, Cove on 44th, Hunters Glen Apartments Phoenix, Az. 199*-****-*** Units
Property Manager Land Pointe Apartments Peoria, Az. 199*-****-** Umits (Construction of additional buildings)
Assistant Manager:Hunters Ridge Phoenix, Az. 1994 267 Units
Assistant Manager Parkside Apartments Sparks, Nv. 199*-****-*** Units
Assistant Manager Pine Ridge Apartments Phoenix, Az. 199*-****-*** Units
Property Manager Pine Ridge Apartments Phoenix, Az. 200*-****-*** Units
Property Manager Marble Creek Apartments Phoenix, Az. 200*-****-*** Units (Total Property Renovation)
Presidio North, Bell Tower Apts. Phoenix, Az. (Owner Managed) 2006-2009 (I worked as an Assistant, Owner was a friend) 201*-****-*** Units
Property Manager Country Gables Apartments Glendale, Az. 200*-****-*** Units
Property Manager Sonoma Park Apartments Tempe, Az. 201*-****-** Units
Assistant Manager Bell Towers Apartments (I worked as Assistant, Owner was a friend) 201*-****-*** Units
Gap for employment for was caring for my Mother
Property Manager Tides on 27th Jan. -April (Company went out of business) 267 Units (Formaly Hunters Ridge Apts.)
* Supervise Assistant Community Manager, Leasing Consultant(s) and Maintenance team, including training, performance guidance, reviews, hiring, promotion and termination.
* Guide and direct all aspects of leasing and maintenance procedures ensuring policy compliance regarding all operations.
* Hire, train, supervise and motivate on-site team members.with and weekly meetings
* Analyze community performance and trends to develop and implement monthly marketing plan
* Enforce safety policies, regulations, OSHA and Fair Housing compliance with reqiured reports
* Ensure compliance with budget. Obtain proper approval from Regional Property Manager for overages.
* Approve all invoices in a timely manner and forward for payment on a weekly basis.
* Secure bids for repairs and replacement work beyond capability at direction of Regional Property Manager
* Ensure required and requested reports are completed accurately and submitted in a timely manner
* Provide excellent customer service while maintaining the highest standards for resident service
* Certify all notices as necessary included but not limited to, late payments, evictions, and returned checks.
* Post all rents, deposits and fees, as well as ensure daily bank deposits are made.
* Respond to calls and inquiries from customers, residents, team members and vendors professionally and friendly.
* Adhere to all local/state/federal laws and comply with the policies and procedures
* Gather required insurance information and forms regularly and setup new vendor files accordanly.
* Walk and inspect Community daily property on a regular basis, as well as verify condition of vacant units.
* Report all liability and property incidents to Regional Property Manager and the corporate office immediately.
* Ensuring a professional appearance and attitude at all times for myself and on-site team members.
* Welcome new propective residents and, conduct community tours insuring support of leasing team members.
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