Customer Service Operations Manager
Resume:
Donna Fisher
Munford, TN *****
*************@*****.***
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Skills
Financial and Cash Flow Analyses
Solutions Development
Performance Monitoring
Workflow Optimization
Experience
May 2023 - September 2023
Quality Tire Company - Munford, TN
Counter Customer Service
Accepted payments via cash, card and check.
Greeted each guest warmly, offered assistance and provided information about operations and personnel.
Supported efficient office operations by completing data entry, mail sorting and supply management.
Coordinated schedules, set appointments and printed related paperwork.
Reviewed and validated paperwork for various requests and gathered additional data to complete forms.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
June 2016 - May 2023
Atoka Railroad Adventure - Atoka, TN
Manager of Operations
Hired and onboarded team members to meet immediate and expected demand.
Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
Engaged with existing and potential clients to gain insight into needs.
Managed scheduling, training and inventory control.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Motivated and evaluated personnel for performance improvement and goal achievement.
September 1999 - January 2016
Ktg Usa - Memphis, TN
Lead Machine Operator
Documented daily production data and submitted accurate time logs to keep management up-to-date.
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Lubricated parts and performed minor maintenance to improve machine function.
Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
Monitored and observed production line to watch for pile-ups and jams.
Operated forklift to place finished products on skids and transport to warehouse.
Placed finished products on skids and wrapped and transported to warehouse with forklift.
Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
Trained and monitored new employees to teach techniques and procedures.
Removed broken or jammed pieces from machinery.
Promoted worksite safety by identifying and mitigating hazards.
July 1982 - September 1990
Self Emplyeed - Memphis, TN
Interiors By Donna
Maintained electronic inventory of project paperwork, schedules and permits.
Inspected buildings to determine quality of work and need for corrections to meet project standards.
Arranged property repair requests with company-approved vendors.
Developed product specifications, negotiated contracts and managed timelines.
Rehabilitated interior and exterior of previously-owned properties to facilitate sales.
Greeted customers to determine wants or needs.
I grew my business into flipping homes and building new homes.
Education and Training
June 1981
Brighton High School Brighton Tn
High School Diploma
Contact this candidate