Data Entry Customer Service
Resume:
Tanya (LUXURY) Wright
Honolulu, HI *****
**********@*****.***
A highly motivated individual with the ability to attend to customers. Currently seeking an entry- level customer service position in a fast-paced organization where excellent customer service will be utilized.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Clinical Administrator (End of Assignment)
Loyal Healthcare - Honolulu, HI
November 2022 to March 2023
Greeted and welcome Veterans into the clinic, and verify their credentials upon checking them in. Served refreshments, answered phones, and gave directions. Assisted the doctors with Compensation & Pension exams and researched and compiled data regarding veterans' EMR/EHR during their service years and handled sensitive and confidential files responsibly. Hosted daily meetings regarding the day's roster. Compile Disability Benefits Questionnaire
relating to veterans' deteriorating health issues. Data entry to veterans' files regarding reimbursements and payments, also updated veterans' files on a daily basis. Build rapport with veterans. Administrative Assistant (End of Assignment)
Aegis Payroll - Honolulu, HI
January 2021 to April 2021
Answering multi-line phone system, greet clients, take messages, operate modern office machines, (ex) copy, scanning, faxing, data entry, and file paperwork. Clean all equipment, organize office, reorder, and replenish supplies. Assist colleagues with all document preparations, cross check data financials according to payroll, call clients for payroll pick up. Managed incoming and outgoing mail Administrative Assistant (End of Assignment)
Ilikai AOAO Homeowners Association - Honolulu, HI
December 2020 to January 2021
Answering multi-line phone system, greet clients, take messages, operate modern office machines, (ex) copy, scan, fax, data entry, and file paperwork for units away and business accounts. Draft paperwork for water shut off utilizing blueprint layout of building, fire inspections, security and other commercial performances by professionals, attentive to the building units for residency and business establishments.
Before any work by professionals can be done, required paperwork from such establishments must be checked. Verify company information are all up to date. Must have adequate insurance coverage to cover any losses incurred by the homeowner's association. Reservations/Dispatcher (Supervisor)
Aloha Hawai’i Tour/Hawai’i Tour Experts - Honolulu, HI October 2019 to December 2020
Using Fare Harbor to book activities and make reservations to any activity on island or neighboring islands
Operate a multi line phone system
Created manifest and dispatched drivers to locations of pick up points Work with a diverse population, handled credit card transactions accurately over the phone and suggested alternative activities
Data entry and creating memories that’ll last a lifetime Call Center Reservationist
Polynesian Adventure Tours - Honolulu, HI
July 2019 to October 2019
Create, upsell and intake reservations for multiple tours offered by company using Fare Harbor Data entry, operate multi-line phone systems
Able to work with a diverse population in creating memories that'll last a lifetime Operate modern office equipment
Security Officer/Dispatcher
Star Protection Agency - Honolulu, HI
February 2019 to July 2019
Worked for customs provided security to assets (FBI, CIA, ATF, DEA) Security detail for hotel escorts and dispatched, utilizing 2 way walkie radio, watched and did surveillance on CCTV
Attentive to detail, log on computer and in log book Data entry using computer for any disturbances, suspicious individuals, patrols, and any incidents that occurred.
Guard Card, CPR certification, AED, First Aid. Greeted vendors and visitors at arrival. Patrolled parking lot and look for any criminal property damage as well as no loiters. Off Property Ambassador/Activity Specialist (Commission based) Diamond Resorts International - Honolulu, HI
September 2018 to February 2019
Books qualified prospects for a vacation ownership presentation or alternate marketing options. Maintains the site minimum standard for production, bounce back sales, and budgeted volume per month. Books and sells area activities to customers according to business needs. Provides guests with site and area information upon request. Familiar with all company programs, systems and resorts. Remains current on all area attractions, events, and dining options. Cashier/Server/Hostess
IHOP Restaurants LLC - Honolulu, HI
June 2018 to September 2018
Served guests promptly to ensure food remained at proper temperatures. Maximized table turns and rotated seating for optimal guest satisfaction. Resolved complaints from guests by listening to issues and notifying restaurant manager. Answered questions about menu selections and made recommendations when requested. Emphasized fast, friendly customer service.
Handled cash, credit card, and debit card transactions accurately and efficiently. Marketing Agent (Commission Based)
Wyndham Vacations Ownership (Timeshare) - Honolulu, HI April 2018 to June 2018
Greeted customers/built rapport with guests
Handed out maps and give information of the island by suggesting hot spots Signed up qualified guests to tour the resort
Gifted tours accordingly with Gift Certificates to restaurants or a percentage off of any activity on the island they choose for a discounted rate
Record all pertinent information confidently
Prepared end of shift reports accurately/money drops Cashier/Lunch-Wagon Server (Sold Lunch-Wagon)
Serg's Mexican Restaurant - Honolulu, HI
December 2017 to May 2018
Accepted cash, check, credit and debit payments in an accurate and efficient manner Provided professional and courteous service at all times Assessed customer needs and responded appropriately to questions Maintained clean, tidy and organized checkout areas Reconciled cash drawer at the start and end of the shift Serve customers on lunch-wagon
Short Order Cook/Lunch-Wagon Server/Cashier (Company Closed) Tsukenjo - Honolulu, HI
January 2017 to December 2017
Cook a variety of dishes for customers breakfast in the restaurant Greeted guests in a pleasant and courteous manner
Welcomed guests with personable attitude and smile, prepared/served beverage orders while reviewing menu options
Built customer/employee loyalty by implementing effective operational strategies Delivered exceptional, friendly/fast service
Handled cash, credit card and debit card transactions accurately and efficiently Drive and served customers on the lunch wagon
Executive Administrative Assistant (Company Closed) Gold Crown Resort (Travel Club) - Honolulu, HI
January 2012 to December 2014
Greeted, verified and checked in qualified tours for presentations Preparation of regularly scheduled reports including the wheel of rotation Handled multiple projects, including gifted and closed sales transactions efficiently, totaling
$1 million in sales
Took dictations, prepared, monitored, and generated end of the day shift reports Handled escrow accounts accurately/sensitive information in a confidential manner Operated modernized office machines and data entry Dental Assistant/Receptionist (Internship)
Dr. Chuckovich (Retired) - Honolulu, HI
January 2007 to May 2007
Assisting the Dentist in all dental procedures
Sterilizing all the dental equipment before and after every procedure Verifying and collecting insurance coverage information utilizing Dentrix program Assisting with financial arrangements for their treatment Scheduled appointments/follow up after care instructions Answering general questions, and provided office support Took X-rays of patients teeth
Answering multi line phone system and operated modernized office equipment Education
D.A. in Dentistry
Kapiolani Community College - Honolulu, HI
2007
High School Diploma
Kaimuki High School - Honolulu, HI
Skills
• Clerical (2 years)
• Clerical Support (2 years)
• Customer relationship management (10+ years)
• Customer service oriented (10+ years)
• Receptionist (2 years)
• Sales Experience
• Call Center
• Customer Service
• CSR
• Dentrix
• Dental Assisting
• Security
• Multi-line Phone Systems
• Chairside Assisting
• Computer literacy
• Sales
• English
• Upselling
• POS
• Office Management
• Dental Receptionist
• Insurance Verification
• Administrative experience
• Surveillance
• CCTV
• Escrow
• Infection Control Training
• Cash handling
• Restaurant experience
• Hotel experience
• Food service
• Supervising experience
• Analysis skills
• Escrow (2 years)
• Typing
• Guest relations
• Public relations
• Office experience
• Clerical experience
• Leadership
• Host/hostess experience
• Microsoft Excel
• Phone etiquette
• Microsoft Outlook
• Management
• Quality Assurance
• Medical Billing
• Communication skills
• Organizational skills
• Hospitality
• Computer skills
• Data entry
• Microsoft Office
• Microsoft Word
• Loss Prevention
• Healthcare management
• Medical scheduling
• Microsoft Powerpoint
• QuickBooks
Certifications and Licenses
First Aid CPR AED
Guard Card
Assessments
Verbal communication — Proficient
October 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Front desk agent (hotel) — Proficient
October 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
November 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Quality assurance Clerical Support
Scheduling Clear oral/written communication
Report Development Customer and client relations
Relationship building Deadline driven
Time management Excellent multi-tasking ability
Team building Friendly nature Data entry
Customer service oriented Multi-line phone system
Contact this candidate