Patient Care Assistant Ii

Shamika S. Allen

Berkley, MO ***** Phone: 314-***-**** Email: ***********@*****.***

PROFESSIONAL SUMMARY

I am a versatile and high performing medical professional with over 10 years of experience in the healthcare industry. My expertise consists of preparing, organizing, and maintaining electronic records; in addition to executing laboratory specimen collection orders. I am able to work independently in a virtual setting. Core Competencies:

Maintain confidentiality and adhere to HIPPA requirements when accessing medical information. Perform quality checks on all work to ensure accuracy.

Perform administrative task; answer inbound calls from patients and/or providers to schedule appointments or resolve issues. Complete outbound calls to follow up on pending requests and to ensure customer satisfaction.

Assist in processing medical claims and establish service eligibility; familiar with ICD-9/10 codes.

Collect, manage, and process biological samples collected for patient care or clinical studies. PROFESSIONAL EXPERIENCE

Creative Testing Solutions St. Louis, MO May 2022 – Present Clinical Lab Assistant II/Trainer

Responsible for training and certifying laboratory processing staff to perform back house operations. Monitors staff compliance to SOP, FDA, and AABB standards. Perform administrative duties and prepares routine specimens for testing. Unpacks and records samples received from internal and external customers. Sanitize equipment and testing stations.

Performs sample receipt, accessioning, handling, and disposition

Assist in processing bio-waste, specimens, and micro-plates

Order laboratory supplies

Healthy Measures St. Louis, MO March 2020 – Present Lead Phlebotomist/Screener/Trainer (PRN)

Responsible for managing the daily COVID -19 monitoring program at contracted facilities. Perform thermal scans, review health questionnaires, and perform nasal swabs and/or other specimen collection activities as needed. Sanitize equipment and testing stations. Implement changes to screening protocols to mitigate risks. Process and ship collected specimen. Train phlebotomist.

Manage testing material, PPE, and specimen collection inventory.

Facility healthcare fairs and complete biometric exams (i.e. blood pressure check, weight, height, and BMI) at regional sites as needed.

CHC Wellness St. Louis, MO September 2019 – March 2020 Phlebotomist, Field Representative (Contractor)

Responsible for collecting specimens (i.e. blood, urine, stool or tissue samples) from patients at healthcare fairs and insurance exams for analyses. Transported and set up equipment or collection stations at the site.

Complete biometric exams (i.e. blood pressure check, weight, height, and BMI) for clients.

Collect insurance information to process insurance claims and establish service eligibility. Shamika S. Allen, 314-***-****, Page 2 of 4

Maria de Villa Chesterfield, MO May 2019 – November 2019 Assistant Activity Director

Responsible for creating activity programs to help implement activities for dementia patients to encourage socialization skills.

Evaluate and document patient activity performance progress

Manage and schedule activities

Help At Home St. Joseph, MO June 2018 – November 2018 Medical Level 1/ Direct Care Associate

Responsible for providing necessary services in caring for the comfort and treatment of dementia & psychiatric patients under the direct supervision of the physician or registered nurse.

Sorted/Dispensed medications to patients

Managed medication inventory; reconciled and shipped old medication

Completed vital checks

Performed general clerical tasks

Heartland Health Residential St. Joseph, MO January 2017 – November 2018 Medical Level 1/ Medical Assistance Lab (PRN)

Responsible for providing necessary services in caring for the comfort and treatment of psychiatric patients under the direct supervision of the physician or registered nurse.

Sorted/Dispensed medications and completed vital checks

Performed general clerical tasks

Drawing Blood

American Esoteric Laboratories St. Joseph, MO June 2017 – August 2017 Phlebotomist (Contractor)

Responsible for performing phlebotomy and skin punctures on patients according to phlebotomy protocol to obtain suitable specimens (i.e. blood, urine, stool or tissue samples) for accurate clinical results for patient diagnosis.

Performed clerical duties to receive, identify, access and process specimens using established protocols to facilitate timely and accurate test performance

Collected and posted payments for services

Maintained facilities, equipment and supplies

Octapharma Plasma St. Joseph, MO November 2016 – January 2017 Process Technician (Temporary)

Responsible for the prompt and accurate blood plasma collection, storage and shipping sample bottles.

Processed efficiently and accurately customer service orders on the phone and document in the electronic record system

Managed blood plasma inventory

Maintained clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Followed all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures Shamika S. Allen, 314-***-****, Page 3 of 4

Heartland Health Laboratories Lenexa Kansas, MO November 2015 – September 2016 STAT Team Leader

Responsible for drawing blood specimens from residents at facilities utilizing draw list or test requisition, bringing specimens back to lab for processing, and delivered to Medical Technologists/Lab Assistants to analyze. Assured that facilities are stocked with lab supplies as needed

Called medical facilities to clarify orders and answered calls from medical facilities

Worked in a fast pace environment to meet client needs BJC Healthcare St. Louis, MO February 2014 – October 2015 Laboratory Associate II, Phlebotomy

Responsible for performing phlebotomy and skin punctures on patients according to phlebotomy protocol to obtain suitable specimens (i.e. blood and urine samples) for accurate clinical results for patient diagnosis. Assisted patients in patient care rooms (as needed) and obtained vitals.

Coordinated STAT orders and prioritized orders to ensure rapid turnaround

Sorted and processed specimens received in the laboratory

Managed inventory of medical supplies and performed clerical duties

Interpreted physician orders and ordered tests in the appropriate system CHC Wellness St. Louis, MO May 2012 – February 2016 Phlebotomist, Field Representative (PRN)

Responsible for collecting specimens (i.e. blood, urine, stool or tissue samples) from patients at healthcare fairs and insurance exams for analyses. Transported and set up equipment or collection stations at the site.

Completed biometric exams (i.e. blood pressure check, weight, height, and BMI) for clients

Collected insurance information to process insurance claims and establish service eligibility Gamma Healthcare/Laboratories St. Louis, MO June 2011 – February 2014 Phlebotomist, Field Representative

Responsible for collecting specimens (i.e. blood, urine, stool or tissue samples) from patients at long term medical facilities. Identifies patients and properly labels specimens as needed to ensure the highest level of patient care.

Collected specimens and capture process in the facilities medical record

Assured that the medical substations were stocked with lab supplies as needed

Answered inbound and/or placed outbound calls to verify orders Biological Technology Laboratory, Inc./ Med Labs St. Louis, MO February 2009 – June 2011 STAT Phlebotomist/ Call Center Representative/ Specimen Processor Responsible for performing a multitude of general clerical duties to support the laboratory, including taking and processing phone orders, collecting specimens, and ensuring tests results are delivered in a timely manner.

Shipped and received samples

Processed collected blood, stool, urine, and tissue samples

Scheduled specimen collection and pickups

Created invoices for customer or third party billing

Taken inbound orders and handled customer inquiries in a call center environment Shamika S. Allen, 314-***-****, Page 4 of 4

EDUCATION, CERTIFICATIONS, & TRAINING

Level I Medication Aide Certification Missouri Department of Health & Senior Services Med I Certification Biological Technology Laboratory, Inc./ Med Labs Certified Phlebotomy Technician Yeatman-Liddell Community Education Center CDL (Class B with Class A Endorsements) Missouri State Government General Transfer Studies Classes St. Louis Community College, Florissant, MO Certificate of High School Equivalency DESE- State of Missouri, Jefferson City, MO

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