Customer Service Vice President

Objective

Detail-oriented administrative professional with over 10 years of experience delivering high-quality customer service across diverse roles. Adept at managing complex tasks, maintaining detailed records, and utilizing various software systems. Seeking a long-term opportunity where I can apply my skills and experience to contribute to a dynamic team, while embracing new challenges and opportunities for growth.

Skills

Customer Service: Outgoing and positive with a strong focus on delivering exceptional customer service and a passion for helping others.

Database Management: Extensive experience in database creation and maintenance, ensuring data accuracy and accessibility.

Adaptability: Quick learner of new systems and software, demonstrating flexibility and efficiency in adapting to new technologies.

Software Proficiency:

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

Adobe Suite: Photoshop, Illustrator, InDesign

QuickBooks: Desktop and Online

AppFolio

Orange QC

Experience

Mackie Properties

Accounting Assistance

Bloomington, IN

December 2023-Present

Delivered high-quality customer service to Homeowners, Clients, Tenants, and outside contractors, ensuring satisfaction and resolving issues efficiently. Managed the billing process for Work Orders, Homeowners, Tenants, and HOAs, ensuring accuracy and timeliness. Processed reimbursement of Tenants' Security Deposits, maintaining accurate records and adherence to regulations. Input and managed receivables and payables, contributing to the financial accuracy of the company. Conducted collections from current and past tenants, including setting up payment arrangements to recover outstanding balances. Reconciled Credit Card Statements monthly, ensuring all transactions were accounted for and discrepancies were resolved. Created various spreadsheets to analyze and report profit and loss, aiding in financial decision-making.

Indiana University

Office of Vice President of Research / Accountant and Financial Support Specialist

Bloomington, IN

May 2021 – August 2022

Provided high-quality customer service to Faculty, staff, students, and outside contractors, effectively managing communication and resolving inquiries. Answered phone calls for service, scheduled appointments, and coordinated with various departments to ensure seamless operations. Maintained an inventory of over 40 Capital assets, ensuring accurate records by entering data into the KUALI Financial System. Arranged travel for potential new staff members, outside contractors, IU staff, Faculty, and students through Egencia, ensuring compliance with organizational policies. Trained new Assistant Secretaries, equipping them with the necessary skills and knowledge to perform their duties effectively. Processed reimbursements for IU staff, Faculty, and students, ensuring timely and accurate submissions. Worked extensively in Indiana University systems including BUY.IU, ChromeRiver, Egencia, and Kuali Financial Systems, ensuring all transactions were processed correctly. Managed 5 company Procurement cards, monitored spending, and reconciled monthly reports to maintain financial integrity. Set up new suppliers in BUY.IU, facilitated the processing of Blanket and Yearly POs, completed SSSP forms for new contracts, handled IU Foundation Reimbursements, managed ETA to IUF Transfers, and ordered office supplies to ensure smooth office operations.

Indiana University

Jacob School of Music / Facility and Inventory Assistant

Bloomington, IN

September 2018 – May 2021

Delivered high-quality customer service to Faculty, staff, students, and outside contractors, ensuring effective communication and resolution of inquiries. Answered phone calls for service, scheduled appointments, and coordinated various administrative tasks to support office operations. Assisted in the maintenance of eight buildings for the Jacobs School of Music, contributing to the smooth operation and upkeep of the facilities.

Managed inventory of over 10,000 Capital and Non-Capital assets, ensuring accurate records by entering data into the KUALI Financial System. Provided support to the front desk Office Assistant with tasks including key management, appointment scheduling, and other office duties, ensuring a well-organized and efficient office environment.

Manpower Staffing

Indiana University / Building Services Division / Office Services Assistant

Columbus, IN

February 2017 – September 2018

Delivered high-quality customer service to staff, management, and visitors, ensuring all inquiries and needs were addressed promptly and efficiently. Generated daily reports, processed time tickets, and placed orders using the KUALI Financial System, contributing to the smooth operation of administrative processes. Supported the Waste Management Team by collecting and analyzing data, creating specialized interval spreadsheets to assist in decision-making. Set up new inspection reporting capabilities in Orange QC, enhancing the team's ability to monitor and maintain quality standards. Assisted in the implementation of a new tracking system for waste management, processing and analyzing reports from Smart Hub to optimize operations.

Indiana University Parking Operations

Data Entry Clerk

Bloomington, IN

April 2016 – September 2016

Processed parking permits, managing the distribution and tracking to meet the needs of staff, students, and visitors. Maintained daily spreadsheets and databases, ensuring data integrity and supporting efficient administrative operations. Delivered high-quality customer service to all levels of staff, management, and visitors, addressing inquiries and providing assistance as needed.

Service Resource

Administrative and Customer Service

Bloomington, IN

January 2015 – February 2017

Managed after-hour phone calls for service, providing prompt responses and scheduling appointments to meet client needs. Handled billing and inventory management, ensuring accuracy in financial transactions and maintaining adequate stock levels. Updated and maintained a new client database, contributing to improved customer relationship management and streamlined operations. Processed payroll, ensuring timely and accurate payment to employees. Ordered parts as needed, coordinating with suppliers to ensure timely delivery and minimal disruption to operations.

Christina’s Bakery Delights

Owner

Bloomington, IN

January 2013 – Present

Ensured stellar customer service, creating a welcoming environment that attracted and retained a loyal customer base. Baked a variety of goods, including cakes, custom cakes, cookies, pastries, pies, and breads, maintaining high standards of quality and taste. Managed all aspects of inventory and supply levels, ensuring that the bakery was always stocked with fresh ingredients and necessary supplies. Oversaw sales operations, engaging with customers, handling transactions, and fostering strong relationships within the community. Handled the day-to-day operations of the bakery, including staff management, marketing, and financial planning, contributing to the bakery’s popularity and success.

North American Lighting

Operator

Paris, Illinois

January 2014 – October 2014

Built head lamps, ensuring precision and quality in the assembly process. Operated various machines, adhering to safety standards and optimizing production efficiency. Completed and processed necessary paperwork, maintaining accurate records of production and inventory. Performed inventory management, tracking materials and ensuring adequate supplies for continuous operation.

Jackson Hewitt

Tax Preparer

Clinton, IN

January 2011 – April 2014

Assisted clients with tax preparation, ensuring accuracy and compliance with tax regulations. Provided excellent customer service, responding to client inquiries and offering clarification on tax-related matters. Helped clients understand their tax obligations, guiding them through the preparation process and addressing any concerns. Maintained confidentiality and professionalism while handling sensitive financial information.

Sony DADC – Employment Plus

Accounting Department

Terre Haute, IN

December 2009 – February 2010

Created new accounts, setting up clients and vendors in the system to streamline operations. Verified orders for payments, ensuring accuracy and completeness before processing. Developed and maintained spreadsheets and databases to track financial information and support reporting needs. Ensured all payments were received, verified, and processed in a timely manner, contributing to accurate financial records and efficient transactions

HOP Technologies

Sales Associate

Terre Haute, IN

October 2009 – December 2009

Provided exceptional customer service, addressing customer needs and resolving issues effectively. Set up new accounts and managed activations, ensuring a smooth and accurate onboarding process for customers. Sold products compatible with the phones purchased, advising customers on the best accessories and services to enhance their experience. Maintained up-to-date knowledge of product features and compatibility to offer informed recommendations and solutions.

Sony DADC – Employment Plus

Account Team Support

Terre Haute, IN

September 2009 – December 2009

Placed orders for Disney products, ensuring accuracy and timely fulfillment of requests. Verified the status of shipments, tracking orders and coordinating with suppliers to resolve any issues. Checked EDI BOMs (Electronic Data Interchange Bill of Materials) to ensure order accuracy and completeness. Created and maintained spreadsheets to track order statuses, inventory levels, and other key metrics. Utilized COM and Oracle systems for order processing, inventory management, and data reporting.

Aramark Rockville Correctional Facility

Administrative Assistant/Food Service Director

Rockville, IN

June 2005 – January 2009

Supervised offenders working in the kitchen, ensuring adherence to safety and operational protocols.

Checked in offenders and managed daily operations to maintain efficiency and compliance. Created diet load sheets for medical needs, processing Work Order Reports, and handling payroll to ensure accurate compensation. Maintained inventory, including ordering food for the kitchen, recreation department, and culinary arts, ensuring adequate supplies for daily operations. Developed and managed Sox Reports, scheduled shifts in IN 2 Workmate, and provided training for new staff to ensure smooth transitions and consistent performance. Fostered positive relationships with vendors, coordinating deliveries and addressing any issues to support kitchen operations.

Education

South Vermillion High School, Clinton IN, High School Diploma

Contact this candidate