Medical Assistant Customer Service
Resume:
Jamie Bustamante
*********@*****.***
Objective
Responsible Medical Assistant/Customer Service who thrives in delivering compassionate efficient care in a fast-paced environment. Outstanding ability to connect with patients, work collaboratively with care teams at all levels, and stay abreast of all current standards and best practices. Experienced in both private physician offices and large medical group settings. Proficient in Epic, eClinical, OMS/EMS, OPclinical, Office Ally, Microsoft Office, Excel, ECW and Outlook.
Work History
Grace Womens Center of Baytown 05/2024-10/2024
Head Nurse/MA
●Schedule appointments/surgeries
●assist in all OB/GYN procedures in the office
●injections administered
●assist with Biote procedures
●Weight loss program
●Handle lab requestions, questions and results for patients
●communicate with patients regarding medications
●Triage patients and prep charts for next day
●Sterilize (autoclave) instruments
Houston Medical Group - Katy, TX 06/2023- 4/2024
Office Manager/MA
●Answer high-volume calls and emails
●Triage, enter EMR
●Check in/out, verify insurance, collect co-pay, and close out daily
●Communicate with attorneys regarding patients
●Manage office and staff
●Order inventory for the entire clinic
●Solve patient and staff issues
●Establish and implement an effective work environment
●Hire and train new employees
●Prep charts for the next day
Veterans Evaluation Service (VES)- Houston, TX
Intake Specialist 10/2020- 6/2023
●Check-In/Out
●COVID Screening
●Answer high-volume calls, emails, and e-fax
●Maintain Inventory for front and back office
●Take and enter vitals
●Assist providers and veterans on exam days in any manner needed
●Obtain medical history, diagnostic results, and update in OMS/EMS
●Communicate and assist other departments in a collaborative effort to expedite cases
●Prepare face sheets and all documents for the next day
●Reminder calls
●Traveled to cover other clinics in Austin and Louisiana
Pediatric Healthcare of Northwest Houston P.A.- Spring, TX 03/2019-10/2020
Medical Assistant/ Front and Back office
●Check-In/Out pts, verify insurance, collect co-pay, and close out daily
●Answered high volume calls and Schedule patient’s
●Maintain and update current information on physician’s schedules
●Obtain and enter patient’s demographics, Insurance
●Maintain inventory front and back office
●Administered vaccines, educated pts, VIS given
●Phone triage, Order labs, Urinalysis, Flu, Strep, Mono, NB Screening, Ear irrigation
●Assist physicians, Room patients, Enter EMR
Houston Medical Group- Houston, TX. 03/2013- 02/2019
Medical Assistant/ PT Tech/ Custodian of Records/ Clinic Coordinator
●Answer high-volume phone calls, schedule appointments
●Perform therapeutic massage, ultrasound, electro stimulations
●Back-office manager, Ordered and stocked supplies
●Experienced in Workers Comp and Personal Injury
●Ability to multitask in a fast-paced setting
●Exceptional organizational and prioritizing skills with attention to details
●Teach and monitor patients performing rehab exercises
●Check, entered PMR notes, and checked billing
●Custodian of Records: Medical, Billing and Radiology
●Affidavits, Subpoena, Depositions, Disability and Workers Comp
●Excellent customer service skills, team player, and self-motivated
●Assist chiropractor with daily workflow, electronic health records, and patient education
●Follow up on No Shows and noncompliant patients.
●Give status updates to attorneys and chiropractors
●Request LOPs, medical records and follow up on all referrals
●Maintain and organized a clean, friendly, and professional environment
Dr. Robert Jackson OB/GYN - Houston, TX 06/2009 -01/2013
Medical Assistant
●Prepared rooms prepared patients for exams and assisted during GYN procedures.
●Prepped rooms for Colpo, Leep, and EMB procedures.
●Injections, Urinalysis, prepared and set out specimens for laboratory testing.
●Conducted telephone conferences with patients regarding test results.
●Schedule appointments/surgeries, Patient charting take and enter vitals.
Education
CPR/AED CERTIFIED 12/2023
2020 TVFC/ASN PROVIDER POLICY TRAINING CEU 12/12/2019
Lone Star - Houston, TX 04/2008
GED
Everest Institute- Houston, TX 11/2007-08/2008
Medical Assistant Diploma
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