Customer Service Administrative Assistant
Resume:
AlBaaith Griffin
Ewing, NJ *****
*************@*****.***
Professional and Organized Customer Service and Administrative Assistant with many years of high volume call center and communication experience.
Authorized to work in the US for any employer
Work Experience
Customer Attendant
High Hotels Ltd/ Marriott Springhill Suites-Ewing, NJ May 2023 to Present
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed a high volume of incoming calls, directing inquiries to the appropriate departments and resolving guest issues promptly
• Assisted with guest check-out process by reviewing charges, processing payments accurately, and addressing any billing discrepancies
• Utilized property management system (PMS) software to manage reservations, check-ins/outs, and generate reports
Assistant Manager
Capital Beauty Artistry-Trenton, NJ
March 2017 to November 2020
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
Data Research Analyst
Braun Research Inc.-Princeton, NJ
January 2015 to January 2017
• Accurately entered customer data into the company database, ensuring all information was complete and error-free
• Consistently met or exceeded monthly targets for number of entries completed
• Maintained confidentiality when handling sensitive customer information according to company guidelines
• Managed a high volume of inbound calls during peak periods while maintaining a high level of professionalism and customer satisfaction
Loan Originator/ Service Representative
Origination Resources-Ewing, NJ
April 2010 to October 2015
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• Analyzed loan applications and credit reports to determine borrower eligibility and risk level
• Collaborated with underwriters, processors, and other stakeholders to gather necessary documentation for loan approval process
• Negotiated terms with borrowers including interest rates, fees, points, and closing costs in accordance with company policies
• Built strong relationships with referral partners such as real estate agents, attorneys, accountants etc. to generate consistent leads
• Utilized CRM software to track leads, manage contacts, schedule appointments, and follow up on inquiries in a timely manner
• Achieved monthly sales targets by consistently meeting or exceeding production goals set by management team
CSR - Customer Service Representative
ETS Educational Testing Services-Ewing, NJ
September 2007 to June 2010
• Demonstrated strong system knowledge within the Praxis department to effectively answer customer questions and provide accurate information
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Education
Some College in Business Administration
Mercer County Community College - West Windsor, NJ September 2000 to June 2004
High school diploma
Lawrenceville High School - Lawrenceville, NJ
September 1996 to June 2000
Skills
• CRM software (2 years)
• Communication skills (10+ years)
• Call center management (5 years)
• Data Collection (2 years)
• Microsoft Excel, Word, Office (5 years)
• Clerical experience (10+ years)
• Loan Origination
• Cold Calling (2 years)
• Salesforce
• Sales
• Computer skills (10+ years)
• Microsoft Office (5 years)
• Lending
• Banking
• Organizational skills
• Driving
• Delivery driver experience
• Knife skills
• Meal preparation
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