General Manager

PROFILE SUMMARY

Dedicated and passionate about service in 36-plus years of professional experience in assisting in the exemplary management of hotel operations.

Exemplify decisive leadership skills with an appreciation of the empowerment for the team to excel and a genuine commitment to foster transparent communication among the employer, employees and guests.

Understanding of hotel operating costs, marketing, sales strategy, market trends, budgeting that maximizes profitability, product quality, hotel procedures, safety practices, customer needs, and overall experience of the guests.

Responsible for 24 hours hotel operations. Flexible with work schedule and available on holidays, weekends, and evenings.

This opportunity will allow me to use my years of professional experience, international exposure and knowledge in both openings and existing operation with luxury hospitality, including exceptional customer service to guests, corporate office and ownership.

·Trained and experienced in all aspects of luxury hotel management

·Constantly achieved promotions through exceptional aptitude and

ability

·Possess excellent management skills in effectively hiring, training,

motivating and supervising team members

·Noted for flexible, shirt-sleeve management style, resulting in high

levels of team work and productivity

·Consistently recognized for exceptional work ethic and dedication

·Professional, resourceful and committed

·Fulfilled all budget and expenses requirements as Director of Rooms, Director of Residences, Hotel Manager and General Manager

The Westin La Paloma Resort and Spa (July, 2023 – May, 2024)

Director of Operations, The Westin La Paloma Resort and Spa, United States

Responsible for all operational departments with 487 rooms, Front Drive, Front Desk, PBX, Housekeeping, Laundry, Four F&B outlets, Culinary, Banquet and Spa. Primary duties include overseeing the day-to-day hotel operations. Other responsibilities include coaching and training and establishing collaborative relationships among team members.

Returned to United States (July, 2022 – June, 2023)

Moved to Arizona and purchased a home to be close to family

NagaWorld Intergraded Resort (December, 2021 - June, 2022)

Hotel General Manager, NagaWorld Phnom Peng, Cambodia

Coordinate two hotels operation of 1,645 rooms and twenty Food & Beverage outlets, including development of performance standards to provide seamless, 5 star customer service to guests, monthly budgeting and cost containment, overseeing property management and upgrades, providing guidance and training for the team, maintaining compliance with policy and procedures, planning new projects and business development.

Jin Jiang Luxury Hotels (September, 2020 – July, 2021)

Hotel Manager, Yan Garden Shanghai

Based in Beijing during the pre-opening stage. Responsible for the entire pre-opening process include working closely with project team in Shanghai. Hotel consist of 107 rooms with 2,666 food & beverage seating capacity (five restaurants, banquet & meeting facilities).

Jumeirah Hotels & Resorts (June, 2018 – June, 2020)

Hotel Manager, Jumeirah Hotel & Living Guangzhou

Acting as the General Manager for the pre-opening of 169 units service apartment. Responsible for recruiting, purchasing of OS&E, creating marketing plan, pre-opening budget, following corporate guidelines for opening, training, establishing local policy & procedures, working closely with construction project teams and ownership. Opened service apartment in February, 2019. In October, 2019, soft opening of 117 hotel rooms of Jumeirah Hotel Guangzhou.

Self-Farming and Rancho Real Estate Photography (August, 2016 – May, 2018)

Purchased one acre home for self-farming

Real Estate Photographer, California

All residential and office buildings. Made the cover page of “Home & Land Magazine” volume 13, issue 8 of Greater Riverside, California.

Four Seasons Hotels & Resorts (July, 1993 – November, 2015)

Director of Residences, Four Seasons Hotel Beijing (March, 2014 – November, 2015)

Responsible for the day to day operation of 210 units of privately owned apartments. Departments include (Front Desk/Concierge, Housekeeping, Security, Health Club, Private Space and Engineering).

Director of Rooms, Four Seasons Hotel Guangzhou (June, 2010 – March, 2014) Pre-Opening Team

Responsible for the opening of 344 rooms, (Front Desk, Telecommunication, Concierge, Reservation, Guest Services, Housekeeping, Laundry, Floral Shop, Executive Club, Security, Business Center and Boutique Shop).

Pre-Opening Support Team, Four Seasons Private Apartments Beijing (November, 2010 – December, 2010)

Responsible for hiring and working with developer and private owners.

Director of Rooms, Four Seasons Hotel Macao (May, 2007 – June, 2010) Pre-Opening Team

Responsible for the opening of 360 rooms, (Front Desk, PBX, Concierge, Reservation, Guest Services, Housekeeping, Laundry, Loss Prevention, Executive Club, Business Center and Boutique Shop).

Director of Rooms, Four Seasons Hotel Costa Rica (April, 2006 – May, 2007)

Responsible for 165 rooms resort and entire Rooms Division, (Front Desk, PBX, Concierge, Reservation, Guest Services, Housekeeping, Laundry, Loss Prevention, Kids For All Seasons, Teens Center, Recreation, Activity and Business Center).

Assistant Director of Rooms, Four Seasons Hotel Costa Rica (March, 2004 – April, 2006)

Pre-Opening Support Team, Four Seasons Hotel Hong Kong, (September, 2005 – October, 2005)

Front Office Manager, Four Seasons Hotel Shanghai, (May, 2000 – March, 2004) Pre-Opening Team

Front Office Manager, Four Seasons Hotel Newport Beach, USA (July, 1993 – May, 2000)

Embassy Suites Hotels by Hilton (February, 1987 – July, 1993)

·Manager on Duty

·Personnel Administration

·Reservation

·Night Auditor

Available upon request

CORE SKILLS AND KNOWLEDGE

PROFESSIONAL EXPERIENCE

REFERENCES

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