Customer Service French Bilingual
Resume:
Current
French CTO Analyst
Telus International Philippines. Manila, Philippines
Conduct call observation, transaction reviews, and customer-agent interaction analysis to determine
opportunities related to (but not limited to) call time drivers
Provide meaningful feedback and insights that can be used to understand call time drivers
Compile observation and insights as packages that Operations can utilize to assist front-liners in improving their performance
Deliver completed set of packages on time
Whenever necessary, perform an expanded analysis to investigate process gaps, quality opportunities, and revenue-impacting opportunities
Liaise with team managers to establish agent status and call taking activity
Coordinate for a resolution when expected volume of recordings are minimal or absent by utilizing available report
PROFILE
French BILINGUAL CTO Analyst
DJOMBI BARING ALICE MERVEILLE
************@*****.***
MANILA, MA
WORK EXPERIENCE
CONTACT
SKILLS
• Strong problem solving and
analytical skills
• Detail oriented when
performing analysis tasks
• Knowledge of Mobility
products and services
• Knowledge of call time metrics
and reporting
• Excellent written and oral
communication skills
• advanced proficiency in the use
of Google Sheets or MS Excel
• Ability to collaborate with
people
• Innovative, willing to test new
ideas and learn from them
Organized FRENCH BILINGUAL CTO ANALYST with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
2020-11
2021-11
French Bilingual Customer Service
Telus International Philippines. Manila, Philippines
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Resolved concerns with products or services to help with retention and drive sales.
Completed data entry to record call notes, suggestions and questions.
Offered basic technical support for clients on wide range of company products.
Assisted call-in customers with questions and orders.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
2018-01
2019-01
Customer Service Representative
Driving School of Cameroon, Douala, Cameroon
Provided primary customer support to internal and external customers.
Answered customer telephone calls promptly to avoid on- hold wait times.
Liaised with customers, management and sales team to better understand customer needs and recommend
appropriate solutions.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recorded account information to open new customer accounts.
EDUCATION
2013-10 - 2015-06
Modern Letters in French Language
Douala University - Douala-Cameroon
2012-09 - 2013-09 High School Diploma
Lycee De Ndog-Hem - Douala-
Cameroon
DJOMBI BARING ALICE MERVEILLE
LANGAGE
ENGLISH
FRENCH
Character Referral
Emmanuel Chiambah Fontana:
Team Manager Prepaid French :
Ndi Njie Edwin: Team Manager
Postpaid French:
WORK EXPERIENCE
2016-02
2017-12 Kindergarten Director
Served as tireless school resource, which enabled development of lasting relationships with students, parents and guardians.
Oversaw budget, marketing and curriculum
development for school operations.
Provided detailed feedback to teams after analyzing each educator's responsibilities.
Coordinated school budgets and solicited additional funding from grant programs with well-written
applications.
Collaborated with administration staff to develop functional budgets within allocated funds.
Monitored and evaluated educational programs to
maintain high-quality performance objectives and
standards.
DJOMBI BARING ALICE MERVEILLE
WORK EXPERIENCE
Contact this candidate