Client Communications Specialist

MAY **** – PRESENT

Lead Pawnbroker Knight & Pawn LLC Henrico, VA

• Leading sales and brokering loans between business and

public

• Managing licensure officiated and audited by the state

and accounting department.

• Adhering to federal and state standards for the brokering

of loans concerning, but not limited to firearms and

precious metals.

• Maintaining consistently high customer satisfaction

metrics, and propelling the small business to the point of

sustainability with interest in the last 3 months

skyrocketing

o Due to this, interest from pawns alone pay the

pawnbrokers’ current salary.

SEPTEMBER 2022 – NOVEMBER 2023

Office Manager HomeFix Custom Remodeling Henrico,

VA

• Led a branch of a larger sales network and ensured

smooth operations.

• Managed office supplies orders, sales and payroll records

updates, and financial portal operations

• Established and maintained relationships with

homeowners, vendors, and technicians as the local point

of contact.

• Achieved consistently high customer satisfaction metrics,

never averaging below 90%.

AUGUST 2021 – AUGUST 2022

Shift Leader Clare V. Chicago, IL

• Delivered exceptional customer service, ensuring each

client received a personalized and luxurious shopping

experience.

• Designed and implemented strategic marketing initiatives

to expand brand presence and drive sales within the

Chicago luxury market.

• Orchestrated the training and development of the sales

team, emphasizing the importance of understanding

client needs to enhance sales effectiveness and brand

loyalty.

• Executed sophisticated visual merchandising, creating

displays that resonated with the brand's luxury aesthetic

and attracted high-end clientele.

APRIL 2022 – AUGUST 2022

Temporary Store Manager Margaret O’Leary Chicago,

IL

• Developed and maintained strong relationships with a

loyal customer base by providing personalized style

recommendations and omnichannel order fulfillment.

• Ensured store level compliance with merchandising

standards and visual presentation guidelines.

• Performed opening and closing operations, managed

customer data and POS software with accuracy and

efficiency.

• Communicated the brand's values and stories effectively,

forging strong relationships and fostering community

engagement.

• Inspired and led the sales team to surpass sales goals

while maintaining the integrity of the luxury retail

experience.

AUGUST 2020 – SEPTEMBER 2021

Social media Radio DePaul Chicago, IL

• Led the brand strategy and management for Radio

DePaul, a student-run radio network.

• Enhanced the online presence and reputation of Radio

DePaul through effective social media marketing and

engagement.

• Increased listener loyalty and trust by delivering high-

quality news and entertainment content.

• Performed to FCC standards without any infractions.

Bachelor of Arts, Communications Studies. Minor, Journalism

DePaul University 2018-2022

OCTOBER 2019 – MAY 2021

Design Associate West Elm Chicago, IL

Activ iti es

• Daily engagement with clients to enhance customer

relations through effective sales pitches and personalized

style consultations.

• Designed and provided bespoke 3D floor plan designs

tailored to meet individual client needs.

• Expanded personal clientele and enhanced the shopping

experience by leveraging repeat business and client

referrals.

• Strategically developed business and engaged clients to

achieve and surpass sales targets.

JANUARY 2019 – SEPTEMBER 2019

Hostess Barton G the Restaurant Chicago, IL

• National Association of Black Journalists

• Co-Host of Radio DePaul show “Two Girls, One Mic”,

Awarded Best Talk Program by the Intercollegiate

Broadcasting System

• Managed customer relations by warmly seating and

greeting guests, ensuring a welcoming environment.

• Demonstrated proficiency in reservation software by

maintaining the OpenTable system with up-to-date

reservations and guest preferences.

• Enhanced guest experience by noting special requests

and preferences, contributing to personalized service and

repeat business.

• Supported business development through effective

customer service strategies and meticulous record-

keeping.

Sk i lls

• Content strategy and creation

• Project management and multitasking

• Data analysis and reporting

• Client relationship management

• Budget and inventory management

• Communication and presentation

• Sales operations and negotiation

Contact this candidate