Data Entry Customer Service

Tracy M. Graham

( * * * ) * * * - **** j a s h a e 2 0 0 4@y a h o o . c o m

Summary: To provide administrative and managerial support duties for a specified department. Using the knowledge and skills of organizational procedures, policies and problem solving inquiries. Skills and Qualifications:

Data Entry/Word Processing Multitasking Flexibility Residential Care Services Conflict Resolution

Workplace Violence Prevention Communication-Written/Verbal CPR/First Aid Certified Record Maintenance Skills

Attention to Detail Performance Management

Business Writing Customer Service Support

Time Management Problem Solving & Decision Making

Diversity Awareness Map Reading Skills

Microsoft Office PowerPoint

Outlook Excel

Professional Experience:

Department of Public Works - Washington, DC May 2006 to Present Parking Enforcement Officer

Enforce parking regulations to ensure vehicles are parked in compliance with city and state codes, parking rules and regulations.

Interpret regulations and make decisions about parking violations.

Write/Issue tickets for vehicles in violation by utilizing a computerized ticketing system.

Identify vehicles in violation of parking codes, checking with dispatchers when necessary to confirm identities or to determine whether vehicles need to be booted or towed.

Maintain close communications with dispatching personnel, using two-way radios or cell phones.

Explain proper parking procedures to citizens potentially in violation of parking regulations.

Observe and report hazardous conditions such as missing traffic signals or signs, and street markings that need to be repainted and report to supervisor

Provide information to the public regarding parking regulations and facilities, and the location of streets, buildings and points of interest.

Provide information to individuals on obtaining their vehicle once towed.

Prepare written work activity sheets.

Provide accurate and honest written and verbal testimony in administrative hearings as needed.

Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance.

Charles E. Young, Inc. - Temple Hills, MD November 2005 to May 2006 Office Manager

Managed daily operation of office.

Completed contracts and invoiced clients; prepared follow-up letters.

Scheduled meetings and appointments

Organized the office layout and order stationery and equipment

Maintained the office condition and arrange necessary repairs

Partnered with HR to update and maintain office policies as necessary.

Organized office operations and procedures.

Coordinated with IT department on all office equipment

Ensured that all items are invoiced and paid on time

Managed contract and price negotiations with office vendors, service providers and organized maintained and archived data, information and records manually and through computer-based applications systematically

(alphabetically, chronologically, by subject, etc.).

Managed office/facility repositories and record keeping systems for storage, tracking, internal control, and retrieval of information and materials. Prepared and/or updated reports, correspondence and other documents.

Structured and organized administrative work to promote the efficient operation of the office.

Provided general support to visitors

Assisted in the onboarding process for new hires National Association of Black Social Workers- Washington, DC February 2005 to August 2005 Office Manager

Managed and supported all administrative duties in the office and ensure that office is operating smoothly

Managed office supplies inventory and place orders as necessary

Performed receptionist duties: greet visitors, and answer and direct phone calls

Received and sort incoming mail and deliveries, and manage outgoing mail

Developed office policies and procedures, and ensure they are implemented appropriately

Assisted with office layout planning and office moves, and with managing and maintaining IT infrastructure

Managed office budget

Identified opportunities for process and office management improvements, and design and implement new systems

Provided other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports Georgetown University OCAF Office- Washington, DC July 2001 to January 2005 Office Coordinator

Greeted and registered conference participants both onsite and offsite locations.

Recorded and processed payroll accounts.

Prepared payment transactions as well as daily financial reports as required.

Received and sort incoming mail and deliveries, and manage outgoing mail

Organized, distributed, ordered and collected resident hall room keys and assembled identification cards.

Assembled and distributed welcome packets.

Supervised office assistants and various other administrative staff.

Inspected resident rooms and requested necessary custodial and maintenance services via OCAF office assistants.

Assisted summer conference participants.

Prepared and posted directional signs for conferences.

Assisted with hiring process

Maintained general ledgers

Georgetown University Human Resources- Washington, DC June 2000 to July 2001 Information Specialist

Greeted guest/clients entering office.

Provided adequate information and brochures for benefits and employee relations.

Answered calls accordingly and transferred to appropriate individual(s); and took accurate messages and placed them in the appropriate staff mailbox.

Received and sort incoming mail and deliveries, and manage outgoing mail

Entered health, dental and life insurance payments into system database.

Entered resumes via internet/mail and walk-ins into system database.

Maintained cleanliness of front office.

Ordered supplies, faxed and copied documents as needed Education and Training

Georgetown University - Washington, DC June 2004

Professional Manager Certificate

Wilson Sr., High School - Washington, DC June 1984 High School Diploma

References available upon request

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