Clerical Support Patient Advocate

Britney Briscella

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Observant, process orientated and accomplished professional with success in running corporate offices and staff within the hospitability field, corporate and public association sector. Currently looking for a more challenge data driven role.

Experience

June 2022- Present

Clerical Support • Genex Services, LLC • Wayne, PA

Provides administrative and clerical support to various department manages or staff along with additional administrative details

Extracts and compiles information for depositions and litigation packets

Provides staffing schedule for current department, including work from home days, coverage for PTO etc.

Coordinate messages, schedule appointments, provide information to callers, file maintenance, department office supplies and physical mail

Research, compiles, and proofs word processing assignments

Operates automated office equipment

Additionally, assigned to various functional areas of the company for support as needed

March 2020- June 2022

Site Coordinator/Pod Manager • Montgomery County Office of Public Health • Norristown, PA

Ensure staff adherence to protocol and safety procedures

Delegate tasks to staff members to ensure efficient process flow at site

Ensure staff competencies through training, demonstrations, and observance

Manage Covid-19 vaccine site along with tracking inventory and place inventory requests

Calm disgruntled patients on-site

Enter medical coding

Scheduled appointments for public to receive COVID testing

December 2019- December 2020

Clinical Aide • Malvern Institute • Malvern, PA

Mentored and trained new employees on the procedures and protocol of Malvern Institute

Assisted in creating a comfortable, safe, and therapeutic environment for the clients, helping them process through the ups and downs of treatment while maintaining professional boundaries

Facilitated and conducted group sessions, challenging clients on their thinking, behaviors, and actions to help them better engage in the community both with others and in groups

December 2018-December 2019

Volunteer Medical Assistant/Receptionist * CMCVAMC Patient Advocate Office * Philadelphia, PA

Provided Customer service, and acted as a health care assistant, for Veterans in the Patient Advocate office

Retrieved voice messages and triaged accordingly

Greeted and interacted with Veterans, and family members to assist in needs as able

Assisted the Advocates in ay and all assignments as needed, retrieving, or sending mail, made call backs to Veterans to provide answers/feedback from messages left

Answered all inquiries as live receptionist for the office staff

Called extensive list of WWII Veterans to complete surveys from the Patient Advocate office

Worked out of Patient Advocate office, and Primary Care administrative area as workspace availability allowed

March 2015- March 2022

Catering Server • Swig- Event Coordination and Staffing • Wyndmoor, PA

Set up events in venues or houses for corporate, private affairs including weddings, birthdays’, baby showers, wedding showers, and anniversary celebrations etc.

Organize all aspects of event from prep to breakdown of down of tables, linens, and all dishware/cutlery/decorations etc.

Manage time and flow of catering event

June 2014- December 2015

St. Joseph’s Hospital (Full Time) * Unit Clerk * 1600 W Girard Avenue, Philadelphia.PA

Created and maintained patient appointment schedules/management system using automated systems for multiple clinic areas

Independently resolved a diverse range of difficult issues involving atypical problems and complex situations

Comprehensive working knowledge of all clinic processes and procedures

Controlled all outpatient activities and ensured every patient received prompt and courteous attention

Provided guidance and initiated appropriate action to address scheduling issues in the clinics

Maintained infection control practices for disease prevention. Follows Life Safety Management procedures, training provided

Maintained patient appointment schedules/management system using automated systems for multiple clinic areas

Arranged and scheduled required training for all assigned Patient Service Assistants

Works with health care teams to collaboratively coordinate interdisciplinary care of patients

Responsible for scheduling new appointments and follow-up appointments. Answers and initiated courtesy telephone calls to patients as reminders to upcoming appointments

Maintains electronic as well as physical medical charts. Entered data on spreadsheets using Microsoft Excel/Word types 40 + words per min

Schedules consultations from referrals, verify orders and updates patient insurance and demographic information

Supports patient safety standards by ensuring proper protocol is used when identifying patients and protecting the patient’s health record in accordance with the governing privacy laws including but not limited to HIPAA Laws and the Privacy Act

Actively participated in team huddles and unit meetings

Made numerous calls each day to coordinate information and actions relating to patient care and services

Performs various administrative duties and cross coverage of multiple units in support of the clinical areas

Inputs and retrieves data using different computer system software programs

Promotes and provides excellent customer service orally, via written communication and personal contact

Responsible for administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments for many clinical services

September 2009- May 2012

Substitute School Teacher • Montessori School • Wyndmoor, PA

Design and implement a curriculum, alphabet, and numeracy. Supporting personal, social, and emotional skills

Organize learning material and resources

Manage teacher assistants

Address parent concerns via oral and written communication and progress meetings.

Implement behavior intervention plans when appropriate

Coordinate care with outside agencies

Skills

Microsoft Office • CMS • Highly experienced in customer care • Excellent organization skills both within company database management and personal tools • Conflict Management • Data analytics

Education

MAY 2006

Coursework in Psychology and Education/Montgomery County Community College

Activities

Art • Travel • Outdoor Activities • Reading

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