Customer Service Front Desk
Resume:
Anna Tinsley
Rochester, IL *****
*******@*****.***
• Outstanding ability to communicate with all types of people
• Organized and detail orientated with a positive attitude
• Ability to multi-task in a fast paced environment
• Proficient in Microsoft Office
• Cash handling accuracy
Work Experience
Optician
Vision Care Associates-Springfield, IL
November 2015 to April 2020
I worked as an optician and loved it!
I worked one on one with patients everyday making sure they got the best fit possible. I helped them pick out frames, sat down and ordered the new prescription lenses and sent the jobs to the lab. I dispensed glasses to patients and adjusted to fit correctly. I also worked closely with a lab on site and a bigger lab on making sure my patients had the best.
I worked with each doctor as well as submitting insurance claims. I have experience using a lensometer and adjusting glasses as well as troubleshooting when patients are having issues seeing well. I answered phones and checked voice-mail and handled card and cash payments. I had a lot of training on certain brands of frames and lenses and my customer service was always very highly talked about! Optician
JCPenney Optical-Springfield, IL
February 2014 to November 2015
I was an Optician. I adjusted glasses, ordered prescription lenses and worked close by the Doctor in the office to get each patient the best fit. I submitted insurance claims as well as handled money when opening and closing the store each day.
Papa Murphy's-Jacksonville, IL
March 2012 to August 2012
Greeted customers in a friendly manner and ensured high quality customer service
• Ensured great tasting food in an energetic atmosphere to every guest, every time
• Maintained and balanced cash drawers
• Kept and maintained a clean restaurant to health code standards Education
High school diploma
Jacksonville, IL
Skills
• Retail sales
• Sales
• Cash Handling
• Retail Management
• Merchandising
• Optical experience
• Front Desk
• Insurance Verification
• Medical Billing
• Typing
• Customer service
• Front desk
• Customer service
• Medical billing
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