Systems Analyst Senior

Aluwa (Al) E. Harbor

Charlotte, NC *****

Phone: 704-***-****, Email: ********@*****.***

Lead - Senior Systems Analyst – Growth Catalyst Powerful Strategist System Analysis Product Management

Seasoned Senior Systems Analyst and Business Systems Analyst with over 20 years of IT healthcare, banking, and retail experience in designing, implementing, and optimizing IT systems to meet complex business needs. Expert in translating business requirements into functional specifications, conducting in-dept system analysis, and driving continuous improvement initiatives. Adept at managing full project life cycles, collaborating with cross-functional teams, and delivering scalable solutions that enhance operational efficiency and drive business success. Proficient in leveraging advanced analytical tools and methodologies to support decision-making and streamline business processes.

~ Conducts in-dept discussions with stakeholders to gather both business and technical requirements ~ Designs Systems that meet business needs while considering technical feasibility, security, scalability, and performance ~ Analyze and improve business processes, ensuring they align with IT capabilities and limitations ~ Document System designs, workflows, and technical specifications for both development and business teams ~ Serve as liaison between technical teams and business stakeholders, ensuring both sides understand the requirements and constraints ~ Oversee the project lifecycle from analysis to implementation, ensuring alignment with both business goals and technical standards ~

Skill Areas: Proficient in systems architecture, databases, software development, and IT infrastructure w Understanding of business operations, financial modeling, and industry-specific requirements w Ability to Analyze both business processes and technical systems to identify improvement opportunities w Effective communication with both technical teams and business stakeholders, bridging the gap between the two w Work closely with developers, IT architects, product managers, and business stakeholders to ensure that solutions are both technically sound and aligned with business objectives w Stay updated with both industry trends and emerging technologies to continually enhance both business strategies and technical solutions.

PROFESSIONAL EXPERIENCE

First-Citizens Bank & Trust Company. (August 2023 – Till Date)

Systems/Business Analyst (Contractor).

Manage the daily performance and operation of enterprise-level software applications.

Responsible for the technical configuration and setup of the allocation application.

Support the administration of the server environments.

Plan, test, and support configuration changes requested by the business.

Support application maintenance installs, and application/database/operating system upgrades.

Collaborates with security teams to prioritize and address critical vulnerabilities in a timely manner.

Collaborates with business and IT analyst(s) to define and scope requested application changes.

Create SQL queries to provide data to end users.

Ongoing responsibility for identifying errors and troubleshooting issues including bad configuration, messages, and communications failures that occur between associated internal and external applications.

Conduct root-cause analysis for application issues.

Support various phases of application development, testing, and deployment activities.

Generates and distributes weekly project status reports to stakeholders, highlighting key milestones and accomplishments.

Utilizes Jira to manage and track progress of multiple software development projects, ensuring timely delivery and adherence to project timelines.

Support dry-run activities and go-live execution to ensure code integrity.

Beacon Health Options (Nov 2022 – April 2023)

Business Systems Analyst (Contractor).

Managed functions pertaining to developing technical specifications and designs to meet business requirements.

Maintained complex SQL queries and stored procedures to support data analysis and reporting needs.

Optimized existing SQL queries reducing query execution by up to 30%.

Conducted in-dept analysis of business processes to identify inefficiencies and recommend improvements.

Maintained detailed process models using Visio, screenshots to visualize workflows.

Developed and maintained documentation to ensure clarity and consistency.

Ensured data accuracy and consistency by modifying existing complex SQL scripts for data validation and cleanup.

Developed, maintained Functional Requirement Document (FRD) for the duration of project.

Developed step-by-step set of instructions on using and setting up MFA by the end-user group during implementation.

Worked with QA team to develop and execute test plans to ensure that systems met functional and technical requirements.

Collaborated with business stakeholders to understand and analyze business requirements and processes.

Translated requirements into business, functional requirements, and use case documents for projects.

Used SQL in SSMS19 to test, troubleshoot, maintain database structure, including query to obtain and examine results during MFA implementation.

Coordinated Multi-Factor Authentication (MFA) development, QA testing and prod implementation on time, and within budget.

Provided ongoing support and maintenance for existing systems and applications.

Used ServiceNow to track and manage incidents through resolution.

Managed projects from start to finish, including working with other teams within the organization to ensure timely completion of deliverables, milestones, and adherence to the budget.

Ahold/Delhaize (Sep 2019 – Oct 2021)

Technical Lead/Business Analyst, Solutions Development, Corporate Functions

Determined project requirements and developed work schedules for the team.

Successfully delivered projects on time and within budget by selecting the appropriate methodology based on project needs and constraints.

Led the development of a SharePoint-based project management system that improved project tracking and collaboration, resulting in a 25% increase in on-time project delivery.

Facilitated Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives, resulting in improved team collaboration and productivity.

Implemented Waterfall methodology for large-scale project requiring detailed upfront planning, ensuring all phases of project lifecycle were meticulously documented and followed.

Liaised with team members, management, and clients to ensure projects are completed to standard.

Used SAS/DB2 SQL to validate requested changes.

Used MS SQL to troubleshoot AD group related issues.

Identified risks and formed contingency plans.

Supported various phases of application development, testing, and deployment activities.

Production support including periodic after hours and weekend support responsibilities.

Developed and maintained Business Requirement Document (BRD) for the duration of project.

Led Single Source Sign-on (SSO) coordination/project management with vendor, offshore dev team, and end-user group through implementation on time and within budget.

Developed specs for Western Union Enterprise application enhancements to meet regulatory requirements.

Worked with internal and external stakeholders to define requirements for application enhancements or new services requirements to drive efficiencies with clear goals.

Atrium Health (Carolinas Healthcare System) (2013 – 2019)

Senior Application Specialist, EMR Core Document Imaging

Analyzed, designed, and implemented healthcare information systems to meet the needs of healthcare providers.

Managed integration of electronic healthcare records (EHR) with other healthcare systems.

Conducted data analysis to improve patient care process and ensure compliance with healthcare regulations.

Collaborated with clinical staff to identify system requirements and deliver effective IT solutions.

Provided training and support to end-users to ensure effective utilization of healthcare IT systems.

Led successful implementation of a new EHR-Kofax integration with Cerner, resulting in a 40% improvement in data accuracy and a 20% reduction in patient record retrieval time.

Ensured compliance with HIPAA regulations, contributing to the hospital’s accreditation of HIMSS7.

Performed application management functions including performance monitoring and capacity planning for non-production and production environments.

PRIOR EMPLOYMENT DETAILS

Novant Health Inc. 1998 – 2013

Programmer Analyst, Revenue Cycle Services Applications

Led application development, maintenance, and operational support for core Enterprise Healthcare Information systems, including Invision, Signature, EAD/LCR – across 14 hospitals using SAS/DB2/SQL

Gathered requirements, developed, maintained, and supported Patient Access, Patient Accounting, Patient Management, Finance and Central business Office applications.

Led matrixed team of 25-30 resources through upgrade testing, integrated testing, and final install during upgrades of core Enterprise (Invision, Signature, and EAD/LCR) systems.

Delivered 15+ upgrades over 5 years --- with 100% on time, on budget completion rate.

Developed process to streamline Medicaid billings and address bad debt; worked closely with vendor and created file for daily transfer.

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Bachelor of Arts in Business Administration (4 courses remaining) Queens University

Associates of Applied Science in Computer Programming / Business Central Piedmont Community College 1996

Certificate of Completion, Oracle 10g 2010

Technical Skills:

Tools: Microsoft O365 Suite, Jira, Smartsheet, Azure for SaaS, Azure AD, ServiceNow, MS SQL Server Mgt Studio 19, Chocolatey (windows Package Manager); Apache Tomcat 9 & 10

Operating Systems: Windows 10 & 11, SQL 2012, 2016 & 2019 Servers, Oracle Server, Unix, Z/OS 3270 Platform

Programming Languages & Utilities: Tableau 10, SAS/DB2/SQL, SAS 9.3 (Proc SQL; Proc Summary; Data Step; Report Writing; Base & Macros), SQL/SQL *PLUS, (Java Script, python Vendor application support)

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