Business Administration Client Care

Brian Wesley Caton

*** ****** ****** ****** ****, Florida 32073

904-***-**** *****.*.*****@*****.***

OBJECTIVE

Seeking an opportunity that enables intellectual stimulation, while fostering and challenging my knowledge. Looking for a position that pushes me to learn more, where the culture of the organization benefits from my involvement.

EDUCATION

University of North Florida, Coggin College of Business Jacksonville, FL

Master of Business Administration August 2019

Dual Major: International Business & Sports Management

Bachelor of Business Administration May 2016

Major: Marketing

EXPERIENCE

J. P. Morgan Chase

Team Manager January 2022 - September 2024

●Analyze reporting and determine a course of action to accommodate business needs

●Fully understand the federal regulations and compliance guidelines

●Implement new strategies to cut back on loan costs and relay to employees

●Understand gaps in procedures and how to best rectify

●Manage employees' activity to ensure efficient behaviors

Client Care Specialist / Team Lead October 2019 - January 2022

●Guide clients through the refinance process with patience and professionalism

●Manage a pipeline of 60 or more clients and cater to individual needs.

●Stay up to date with compliance and regulations regarding Fannie Mae and Freddie Mac

●Provide support to other Client Care Specialists and assist with managing their pipeline.

Laramar Management

Lead Leasing Consultant December 2018 – October 2019

●Provide exceptional customer service to current residents to ensure resident retention by working towards timely work orders and managing renewals.

●Strive to achieve 100% occupancy to achieve financial goals

●Ensure all files are up to tax credit standards and prepare for audits

●Prepare necessary documentation required by the state of Florida tax credit, including monthly activities, quarterly inspections, and quarterly workshops

Royal American Management

Assistant Community Manager July 2016 – September 2018

●Cater to all residents’ maintenance needs, and rent-related issues, and ensure community safety

●Monitor and record 122 resident files, applications, and paperwork regarding community

●Follow strict laws and rules of Fair Housing and HUD housing

●Manage vendor use by comparing the financials and the quality of work

●Manage budget and assist in creating achievable financial goals

SKILLS

●Proficient in American Sign Language

●Advanced skills in Microsoft Office Excel, Word, and PowerPoint

●Beginner Experience with Tableau and Alteryx

●Excellent written and verbal communication skills

LEADERSHIP ACTIVITIES

●Dean’s List, during full-time employment and full-time student April 2016

●UNF Pride Club, President, January 2015 - January 2016

●Down Syndrome Association of Jacksonville, young professional board member September 2018-2020

●JP Morgan Chase Pride, Co-Chair 2022-2024

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