Human Resources Customer Service

Nayda Alejandra Roque

Milwaukee, WI

Available for work any time.

Team player

Fast learned

Detail oriented.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Line Cook and Prep Cook

Delaware North-Milwaukee, WI

May 2023 to Present

1. Prep foods for events

2. Cook items on menu

3. Clean kitchen

4. Run food out

5. Daily tasks for kitchen

Production Coordinator

PetDine, LLC-Harvard, IL

September 2022 to Present

• Create move orders

• Print out batch tickets to do production

• Print labels for product

• Add production to excel

Supervisor

Covid solutions-Delavan, WI

September 2021 to Present

Lab tech

Doing covid testing.

Customer Service Representative

Jeff's Fast Freight-Cudahy, WI

July 2023 to September 2023

1. Taking customers calls

2. Filing

3. Organizing files

4. Taking pick up orders

Receptionist/Cashier/Customer Service

Griffin Hubs-Milwaukee, WI

April 2023 to July 2023

1. Answering phone switch board

2. Taking payments (down payments)

3. Copies

4. Sorting

5. Organizing files

6. Counting cashier box

Assistant Manager

Security Finance-Delavan, WI

September 2020 to December 2020

1. Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

• Interpret and explain human resources policies, procedures, laws, standards, or regulations.

• Hire employees and process hiring-related paperwork.

• Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.

• Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.

• Schedule or conduct new employee orientations.

• Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.

• Confer with management to develop or implement personnel policies or procedures.

• Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.

• Review employment applications and job orders to match applicants with job requirements.

• Conduct reference or background checks on job applicants.

• Conduct exit interviews and ensure that necessary employment termination paperwork is completed.

• Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.

• Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.

• Contact job applicants to inform them of the status of their applications.

• Interview job applicants to obtain information on work history, training, education, or job skills.

• Develop or implement recruiting strategies to meet current or anticipated staffing needs Senior Recruiter

QPS Employment Group-Elkhorn, WI

September 2017 to March 2020

Daily calls to employees.

Do check in

Set up orientation at company.

Help with paperwork at Jobsite.

Help employees with job placement and paperwork.

Account Manager

Car Now Acceptance-Janesville, WI

July 2016 to February 2017

• Taking payments

• making collection calls

• writing past due letters to customers

Account Manager

Get It Now!-Delavan, WI

January 2015 to July 2016

• Taking payments

• Making collection calls on past due items.

• picking up items at homes.

• drive to customers with past due balances.

• Send out letters

Waitress/Hostess/Busser/housekeeping

Waterfront restaurant

May 2014 to January 2015

• Collecting payments for loans.

• Make collection calls on past due accounts.

• Calling paid out customers to renew their accounts.

• Sending letters on past due and increases.

Director of Marketing for home health care

INFINITY HOME CARE-Chicago, IL

November 2006 to May 2010

Presentation of home care to doctors rehabilitation center hospital social workers etc. Have a high volume of patients translate for patients as well good organization skills. Give description of what we do as home care and follow medicare rules regulations and guidelines. Education

certificate in Business office Tech

Job Corps - Chicago, IL

September 2002 to March 2003

High school or equivalent

Rafael lopez ladron

Business office tech

Chicago job corps

Skills

• Microsoft office (10+ years)

• Typing, faxing, copying, scheduling customer service (10+ years)

• Bilingual in spanish (10+ years)

• Spanish

• English

• Leadership Experience

• Typing

• Data Entry

• Human Resources

• HR Sourcing

• Caregiving

• Front Desk

• Recruiting

• Management

• Customer service

• Employee Orientation

• Office Management

• Event Planning

• Bilingual

• Warehouse experience

• Customer service

• Front desk

• Clerical experience

• Typing

• Driving

• Cash register

• Leadership

• Cash handling

• Spanish

• Bilingual

• Communication skills

• Interviewing

• Hospital experience

• Organizational skills

• Time management

• Medical office experience

Languages

• Spanish - Expert

Certifications and Licenses

driver's license

Food Handler Certification

Driver's License

Contact this candidate