Customer Service Sales Associate
Resume:
Jackie White
Customer Service/Sales Associate - Wal-Mart
Petersburg, VA 23805
*************@*****.***
To secure a position that utilizes job training to provide opportunity and growth while making positive contributions to the organization
Authorized to work in the US for any employer
Work Experience
Metro by T-Mobile
Metro - Petersburg, VA
May 2022 to September 2022
• As a sales rep at Metro I was responsible for providing customers with information such as quotes, orders, sales, shipping and warranties. I was also responsible for assisting customers with making new accounts and setting up their new device.
Besides assisting customers I also had to take inventory at the end of the day and make a deposit. Customer Service Representative
Wal-Mart - Colonial Heights, VA
September 2021 to January 2022
As a Customer Service /Sales Associate, I maximized sales while providing quality customer service. It was my duty to maintain an orderly appearance of my assigned register area while stocking supplies when needed. It was also my obligation as a Customer Service/Sales Associate to count money in cash drawers at the beginning and ending of shifts to ensure that amounts were correct. In addition, it was my responsibility to issue receipts, refunds, credits, or change due to customers. Amazon Associate
Amazon Fullfulment - Dinwiddie County, VA
November 2014 to January 2021
• Pack and ship customer orders while adhering to strict safety, quality and production standards. Consistently exceed productivity goals, maintaining an excellent attendance record. Recently received the All Star Associate of the Month award.Perform many indirect jobs within the Pack dept such as:
• Year over year Ambassador
• Pack P.A. duties include:
• Staffing department appropriately with associates in each process path, as well as filling all Indirect roles.
• Overseeing labor tracking, TOT, engaging associates to give feedback, coding time, filing tickets (IT/ Trouble Tickets).
• Assisting the AM and Ops team to deliver Headcounts in a timely manner, as well as making labor moves throughout the day as needed depending on workflow/dept. needs.
• Chasing CPTs---the biggest part of my day is spent making sure that orders are sent out on time! From 11/22 - 12/24 I was also excited to serve as Giftwrap P.A. which was such an oddly rewarding experience. Anyone in RIC2 Leadership reading this knows that GW comes with many challenges & barriers (and this Peak was no different). Duties include:
• Training Inbound associates on critical roles in Giftwrap so that we have enough people with scan verify & slam permissions.
• Watching the dept from the front to the back, and moving people around as needed to make sure that all processes (scanning/wrapping/slamming) are being worked in the most efficient way possible.
• Communicating with Sort department Leads (and also the Operations team) to make sure we don't run out of work.
• Maintaining a positive, grateful outlook when dealing with (not only) Giftwrap associates, but also our Problem Solvers, for working quickly and helping us succeed in a somewhat chaotic, little bitty department.
Inventory Control Specialist (ICS)
Wal-Mart - Colonial Heights, VA
September 2014 to September 2016
As an Inventory control specialists Associate I am responsible for the accurate monitoring, ordering and storage of inventory. I supervise inventory control clerks and work with the shipping and receiving with department managers to ensure necessary items are in stock. Dealing with Inventory I develop, implement and maintain comprehensive policies and procedures for inventory control to manage the flow of supplies and merchandise.
Cook
McDonald - Petersburg, VA
2012 to 2013
Responsibilities
Received customers pleasantly, took their orders, transmitted to kitchen staff, served, and prepared bills. Prepared food items such as hamburgers as per the established standards. Adhered to the quality and work standards of the chain.Maintained the equipment, such as oven and grill, in proper condition.
Maintained cleanliness in the work stations.
Assisted the other staff members in taking orders. Analyzed customer complaints and feedback for constant improvements. Education
AOS Computer Electronics in Computer Electronics
Beta Tech - Richmond, VA
2004 to 2005
Culinary Arts in Culinary Arts
Old Doiminion Job Corp - Monore, Va
2003 to 2004
High school diploma or GED
Skills
• Culinary Experience
• Food Production
• Catering
• Kitchen Management Experience
• Supervising Experience
• Warehouse experience
• Restaurant management
• Food service
• Restaurant experience
• Pricing
• Communication skills
• Customer Support
Certifications and Licenses
Food Handler Certification
Additional Information
• Strong oral, written and interpersonal skills; ability to effectively communicate with diverse populations
• Ability to work well independently as well as with a team while demonstrating strong problem solving techniques for the overall good of an organization
• Excellent time management, organizational, and extensive customer service/sales skills Demonstrate broad-based strengths in:
• Problem Solving Skills
• Effective Communication Skills
• Ability to Process Information/Merchandise through Assigned Register System
• Ability to Provide Valuable Counseling Techniques
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