Customer Service Front Desk

Jahzia A. Rodriguez

** *********** ******, **********, ** 02904

******.***********@*****.*** 401-***-****

Detail-oriented junior at Curry College pursuing a Bachelor of Business Administration, seeking to leverage strong organizational and communication skills in an office setting. Committed to enhancing workflow efficiency and supporting team success.

.

Education

Curry College, Milton, Massachusetts

Bachelor of Business Administration

Expected Graduation: 2026

Experience

Front Desk Receptionist

North Providence Primary Care, Providence, RI

September 2024-October 2024

● Patient Check-In/Check-Out: Greet patients, verify their information, and manage the check-in process.

● Appointment Scheduling: Schedule, reschedule, and cancel appointments using electronic health record (EHR) systems.

● Phone Management: Answer phone calls, respond to inquiries, and direct calls to appropriate staff members.

● Faxing and Document Management: Send and receive faxes, maintain patient records, and manage documentation.

● Insurance Verification: Collect insurance information and verify coverage for services.

● Patient Education: Provide patients with information regarding services, procedures, and clinic policies.

● Payment Processing: Handle patient payments, co-pays, and billing inquiries.

● Coordination with Medical Staff: Communicate effectively with doctors and nursing staff regarding patient needs and updates.

● Maintaining a Clean and Organized Reception Area: Ensure the waiting area is tidy and stocked with necessary materials.

● Handling Medical Records: Assist in maintaining and organizing patient records in compliance with privacy regulations.

● Emergency Protocols: Follow established procedures for emergency situations and patient safety.

● Multitasking and Prioritizing: Manage multiple tasks efficiently in a fast-paced environment.

Senior Lifeguard and Instructor

Providence Recreation Center, Providence, RI

June 2020 – Present

● Supervise swimming activities to ensure a safe environment for all participants.

● Instruct swim lessons for varying skill levels, promoting water safety and swimming techniques.

● Collaborate with staff to develop and implement engaging programs for community members.

● Maintain equipment and facilities, ensuring safety and cleanliness. Curry Admissions, Curry College Milton, MA

January 2023 –May 2023 (Seaonal Work-Study)

● Supported daily office operations, including data entry, filing, and scheduling.

● Assisted with new student inquiries and maintained a professional office environment.

● Collaborated with team members to enhance workflow and efficiency. Customer Service Associate

Home Depot, Providence, RI

November 2021– April 2022 (Seasonal)

● Provided excellent customer service by assisting customers with product inquiries and locating items in-store.

● Handled transactions efficiently at the cash register, ensuring accuracy and customer satisfaction.

● Collaborated with team members to maintain store organization and cleanliness, contributing to a positive shopping experience.

● Assisted with inventory management, including restocking shelves and conducting inventory counts.

Chipotle, Providence, RI

June 2021 – October 2021

● Delivered excellent customer service in a fast-paced environment.

● Assisted in food preparation and maintained cleanliness of work areas.

● Collaborated with team members to ensure efficient operations and a positive dining experience.

Internship

Queens Beauty, Providence, RI

October 2021 – April 2022

● Provided hair washing and braiding services, ensuring client satisfaction and comfort.

● Assisted stylists in maintaining a clean and organized salon environment.

● Developed strong client relationships through excellent customer service. Skills

● Certified Lifeguard and CPR/First Aid trained

● Strong communication and interpersonal skills

● Proficient in office software (e.g., Microsoft Office Suite, Google Workspace)

● Ability to work in a team-oriented environment

● Excellent problem-solving skills

Certifications

● Lifeguard Certification

● CPR and First Aid Certification

Contact this candidate