Home Based Physical Therapy

A passionate, creative and goal-oriented professional educator with an unwavering commitment to the social, emotional, physical and academic growth of all children and families. Organized and detail-oriented with over 20 years of experience in collaborating interpersonally, developing educational programs, providing services based on unique circumstances, classroom teaching, leadership, home based Family Developmental Therapy, and volunteering within the community. Seeking to build upon my past experience to grow with KidLink and continue being an advocate for every child’s success. Committed to providing the highest level of care for our families and children.

Professional Experience

Middle Tennessee State University- Home and Community-Based Early Intervention- Resource Agency for TEIS

Provided Developmental Therapy to children from birth to five who have been diagnosed with a developmental delay or disability in the family’s natural environment with families, foster families, daycares, siblings, or caregivers.

Provided therapy services while working collaboratively with other professionals (ex. Service coordinators, therapist, interpreters, speech therapy, social workers and physical therapy services) to support and educated children and families.

Our role was to educate and support children, families, foster families, and caregivers so that they can take advantages of a child’s critical time period for learning, growth, and development. Each visit is individualized based on the needs of the specific child and family and provides opportunities for the Developmental Therapist and family to work together to support the child’s development.

Provided support and participated in helping develop the child’s Individualized Family Service Plan by being involved in meetings, completing visits together.

We focused on the resources, priorities, and concerns a family has expressed about their child. Evaluated and recommended services available to these families.

Assigned, monitored, organized cases, and provided developmental therapy of 30 individuals and families. Administered cases involving guardianship, well-being, financial burdened, and housing needs

State Farm Mutual Automobile Insurance & Dentsmart Murfreesboro, TN

Remote Claims Specialist- May 2021 - 2022

Assessing and evaluating client needs and providing individual advice on company services.

Establishing long-term relationships with clients, medical associations, and lawyers. To assist 50-60 auto claim customers, on average daily, through investigating medical records, police reports, litigation, billing, lawyer demands, witness statements and settling claims based on policies and laws put in place. Created evaluations, issued settlements, streamlining general efficiency, and concerns by phone, in person, chat, email, Zoom and Microsoft Teams meetings.

Oversee administrative tasks, such as appointment management, documentation and record maintenance, multiple phone lines, data collection, thus maintaining organization within the work environment.

Maintain updated information of policies and protocols by attending company and departmental meetings, achieving consistency within team productivity by applying this knowledge to determine the best solutions for our clients.

Rutherford County Board of Education Murfreesboro, TN

Faculty Advisor/ Educator August 2005 - 2022

Educator for 17 years. A total of ten years in Kindergarten and seven years in second grade. With an additional 3-5 years of preschool practicums and daycares throughout undergraduate and graduate college courses.

Adaptive and flexible with the superior ability to craft and implement hands on lessons, that promote creativity and academic success.

Ability to differentiate for different learning styles and abilities that ensure academic growth.

Exceptional interpersonal and communication skills that foster positive connections with students, staff and parents.

Responsible for collaborating with administration, colleagues, and parents by participating in regular meetings for updates of educational processes, ensuring updated knowledge and skills for classroom activities, using information gained to coordinate, implement, and enhance programs or provide solutions to meet the teachers, students, parents and school needs.

Lead team of 6 through assessing, developing cohesive planning, interactive learning, visual data plans and educational programs to implement and evaluate student learning while increasing general student data.

Mentored new teacher-onboarding, providing informal guidance, training, coaching, performance management, and support throughout the year. Insured compliance of educational practices. Provided review for promoting team members.

Donnelly Physical Therapy Office Administration, Dr. Charles Goodman Office Administration

Transcribed physicians' notes and entered data into electronic chart management software.

Managed front office customer service, appointment management, billing, intake, evaluations, data collection, documentation, records maintenance, and administrative tasks to streamline workflow.

Communicated and collected information in-person, phone, and email, to verify insurance and collect co-payments for patients as part of the check-in process and resolved insurance benefits and claims.

Acted as liaison between clients and insurance companies by updating clients on unresolved insurance benefits and claims, raising client retention rates, gaining coverage for clients.

Professional Development & Certifications

Volunteered in The Jason Foundation program for youth suicide prevention. Recertified yearly.

Volunteer in the school’s ATLAS program- children and youth who lack a fixed, regular, and adequate nighttime residence- providing them schools supplies, clothing, personal hygiene, and food bags each week.

Volunteered in a Public School’s Special Education Preschool.

Certified Mental Health First-Aider.

Volunteered at Hospice with the youth programs

United Way Advocate

CPR certified

Class D driver’s license- volunteered for transportation services for youth to elderly appointments, adult transition programs, adult day programs for mental health programs, and adult rehabilitation programs

Driver’s license with full coverage insurance

Continued to enhance knowledge and skills through professional development and higher education over the span of my teaching career to continue the process of reflection, learning, collaboration and action in the development of a child, with continued commitment to stay up to date on teaching methodologies and technologies.

Core Competencies

Technical Skills

Microsoft

Education/Certifications

Master’s degree- Curriculum and Instruction, Middle Tennessee State University

Bachelor’s degree- Early Childhood Education, Middle Tennessee State University

Property and Casualty Insurance Liscense - Louisiana, New Mexico, Rhode Island, and Kentucky

Professional Teaching License- Department of Education- State of Tennessee

Licensed Claims Adjuster- Louisiana, Kentucky, New Mexico, and Rhode Island

References:

Gretchen Soloman- KidLink

Sarah Watkins- MTSU/ HCBEI program – 901-***-****

Anne Donnelly- Donnelly Physical Therapy- 615-***-****

Phone: 615-***-****

************@*****.***

Murfreesboro, Tennessee

Emily Knox

CASE MANAGER

Needs Assessments

Care Plans

Translate app

Critical Thinking

Planning

Calendar Management

Strong written communication skills

Multi-tasking

Critical Thinking

Communication

Conflict Resolution

Culture sensitivity

Compassion

Team work

Time Management

Virtual Instruction

Conferencing

Analytical

Problem Solving

Accountable

Empathetic

Community relations

Family relations

Chrome

Google Drive

ZOOM

Virtual Teaching

Telehealth

Adobe

Excel

TEAMS

Calendaring

Canva

Electronic Chart Management

Remote Work Systems

Multiple Phone line system

Microsoft Office Suite

QuickBooks

TEIDS

Translate app

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