Project Management, attention to details,continuous improvement.

EKANEM, EMEM SUNDAY

CONTACT

Contact: +23-803*******

Email: *******@*****.***

Address: * *** *****, *** ******, Uyo, Akwa Ibom State.

SKILLS

Agile Methodologies

Stakeholder Engagement

Product Management

Defect management

Attention to detail

Continuous improvement

Process Improvement

Relationship Building

Project Management

Problem-solving

Communication Skills

Microsoft Office Proficiency (Excel, PowerPoint, and Word)

EDUCATION

Madonna University - Okija – Anambra State 2006 - 2010

NYSC – Completed - 2012

PROFESSIONAL SUMMARY

Am a motivated, proactive, and results-oriented professional with a strong commitment to contributing towards the achievement of organizational goals and objectives. Equipped with exceptional interpersonal, communication, and negotiation skills, with the ability to foster and maintain valuable relationships both internally and externally. Thrives in collaborative environments, inspires team success, and excels in high-pressure, challenging work settings.

WORK EXPERIENCE:

REDCOAT LOGISTICS

Administration OFFICER: 2018 – Till date

Proactive and results-oriented professional with a strong focus on advancing corporate goals and objectives.

Exceptional interpersonal, communication, and negotiation skills, adept at fostering effective relationships with internal and external stakeholders.

Skilled in project management and delivering outcomes within set deadlines, ensuring alignment with strategic business objectives.

Strong leadership abilities with a track record of motivating and guiding teams towards high productivity and success.

Experienced in high-pressure and fast-paced environments, with the ability to adapt quickly and manage multiple priorities simultaneously.

Collaborative team player who thrives in both independent roles and team-driven projects, ensuring effective cross-functional collaboration.

Excellent organizational skills, with the ability to manage resources efficiently and implement process improvements.

Technologically adept, leveraging software tools and platforms to optimize workflows and improve operational efficiency.

Passionate about continuous learning and personal development, staying current with industry trends and best practices.

Committed to integrity and professionalism, maintaining high ethical standards in all business dealings.

FEMAZ MICROFINANCE BANK LIMITED

PRINCIPAL SERVICE OFFICER: 2016 – 2017

Handle all cash-related transactions, including deposits, withdrawals, and transfers, ensuring accuracy and efficiency.

Resolve customer complaints and account discrepancies, providing timely solutions and maintaining high customer satisfaction.

Manage and reconcile the bank vault, ensuring proper cash balances are maintained and documented according to operational procedures..

Assist in processing loan applications by gathering required documentation and ensuring compliance with the bank's credit policies.

Collaborate with other departments, such as customer service and risk management, to ensure seamless banking operations and a high-quality customer experience.

Maintain accurate records of transactions and follow bank procedures for cash handling and security to minimize errors or fraud.

Adhere to regulatory and compliance standards, ensuring that all operations meet the legal and ethical requirements of the microfinance sector.

VENTOLA ACCOMMODATION & SUITS

IT ASSISTANT

Provide technical support to employees by troubleshooting hardware, software, and network issues to ensure minimal downtime.

Monitor system performance and IT infrastructure, identifying potential issues and proactively addressing them to maintain operational efficiency.

Support IT security efforts by installing and updating antivirus software, monitoring for potential security threats, and ensuring compliance with security protocols.

Perform routine system maintenance and software updates to ensure all systems are up-to-date and running efficiently.

Collaborate with third-party vendors to resolve escalated technical issues or implement new software solutions.

Support backup and recovery procedures, ensuring data is regularly backed up and systems can be restored quickly in case of an outage or failure.

Maintain an inventory of IT equipment, tracking asset allocation and usage, and ordering new hardware or software when necessary.

Document IT procedures and solutions, creating a knowledge base to improve future troubleshooting efforts and onboarding processes.

Ensure compliance with IT policies and procedures, including software licensing, data protection regulations, and industry best practices.

HR/ADMIN - NTEKIM ROBSON & CO

Performance Management:

Assist in implementing performance management systems, ensuring regular appraisals and employee feedback processes.

Work closely with management to track and document employee performance, goals, and development plans.

HR Policy Compliance:

Ensure HR policies and procedures are up-to-date and in compliance with labor laws and company standards.

Monitor employee adherence to company policies, escalating issues where necessary.

Support internal audits related to HR processes and compliance.

Payroll & Benefits Administration:

Assist in preparing payroll, including tracking attendance, leave, and overtime.

Administer employee benefits, ensuring timely enrollment, updates, and renewals of insurance, pension, and other benefits.

REFEREES (Available on Request).

Contact this candidate