Customer Service Representative

813-***-**** *************@*****.*** Snellville, GA

SYQUAYLA

STACY

PROFILE

Resourceful Customer Service Team Lead with 4 years of experience in directing service operations and enhancing customer experience. Proficient in handling a wide range of customer inquiries via phone, email and live chat. Known for excellent communication skills and a strong ability to resolve issues leading to high customer satisfaction.

WORK EXPERIENCE

Customer Service Team Lead

LabCorp Atlanta, GA

2021-Present

Lead and mentored a team of 20 customer service

representatives in a high-volume call center environment. Develop and implement training programs that enhanced team performance and service quality. Known for excellent communication skills and a strong ability to resolve issues leading to high customer satisfaction.

Customer Service Representative

LabCorp Atlanta, GA

2019-2021

Provided timely and accurate customer support, handling 70+ calls and messages per day in a remote setting. Conduct remote troubleshooting and provide technical assistance for a range of products and services. Managed customer inquiries and resolved issues with a focus on timely and empathetic service.

Customer Service Representative

Verizon Atlanta, GA

2015-2019

Assisted customers with account setup, troubleshooting, and product inquiries via telecommuting tools

KEY SKILLS

• Team Leadership &

Development

• Excellent listener

• Friendly, courteous, &

service oriented

• Poised under pressure

• Staff training &

coaching

• Proficient in CRM &

Microsoft office

• Quality assurance

• Solid written & verbal

communicator

EDUCATION

Associate Of Science

Warner University January 2013

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