Customer Service Driver's License

CONTACT

Address : Houston Tx *****

Phone : 281-***-****

Email : ************@*****.***

SKILLS

• Driver assistance

• Valid texas driver's license

• Safe driver

• Customer service skills

• Customer service experience

• Excellent customer service

• Customer assistance

• Product and service sales

• Receipt and refund issuance

• Point-of-sale system operation

• Cleaning and sanitizing

• Money handling

• Time management skills

• Identification checks

• Basic math skills

• Stocking and replenishing

• Reports and documents

• Cash Handling

• Order taking

• Product restocking

• Refunds and exchanges

• Cash register systems

• Liquor law compliance

• Refund handling

• Guest inquiries

• Spirit, wine and beer expertise

PROFESSIONAL SUMMARY

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Friendly and reliable offering unmatched customer service and workplace focus.

Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Detail-oriented team player with strong organizational skills.

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Ability to handle multiple projects simultaneously with a high degree of accuracy.

WORK HISTORY

Hotel Housekeeper, 01/2014 to 09/2017

Diamond Inn - Las Vegas NV

Reported damages, maintenance problems, safety issues, and potential hazards to management.

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Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.

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Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.

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Organized and restocked housekeeping carts at end of each shift to prepare for next shift.

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Kept logs of cleaning activities to enable tracking history and maintain accurate records.

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Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.

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Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.

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Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.

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Observed proper keys and key card control procedures to provide security, protection and privacy of guests.

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Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.

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• Washed and folded towels and linens to properly stock guest rooms. Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.

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• Swept high ceilings, tight spaces and around furniture to remove built up SAMANTHA ROSEN

Cashier, 12/2017 to 01/2019

Wal Mart - Heights tx

dust and cobwebs.

• Scrubbed floors with special cleaners and equipment to achieve deep clean.

• Restocked cleaning storage cabinets, carts and baskets for easy use. Completed special housekeeping actions such as turning mattresses on set schedule.

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Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.

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• Sorted, laundered and put away various laundry items. Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

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Collected trash and moved garbage cans from kitchen areas to pick-up stations.

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• Polished fixtures to achieve professional shine and appearance.

• Changed bed linens and collected soiled linens for cleaning.

• Handled requests for extra linens, toiletries and other supplies. Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

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Ran special errands, including retrieving dry cleaning and making requested purchases.

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• Returned emptied garbage receptacles to proper locations.

• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces. Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

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Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.

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• Worked flexible schedule and extra shifts to meet business needs.

• Answered questions about store policies and addressed customer concerns. Addressed customer needs and made product recommendations to increase sales.

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Helped customers complete purchases, locate items, and join reward programs.

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• Restocked and organized merchandise in front lanes. Greeted customers entering store and responded promptly to customer needs.

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Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Welcomed customers and helped determine their needs.

• Built relationships with customers to encourage repeat business. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

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• Stocked, tagged and displayed merchandise as required.

• Assisted customers with returns, refunds and resolving transaction issues.

• Upsold additional products and services to customers, increasing revenue. Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

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• Handled cash with high accuracy and took care to check bills for fraud.

• Identified and resolved discrepancies and errors in customer accounts.

• Operated cash register to record transactions accurately and efficiently. Graveyard Cashier, 02/2019 to 06/2021

Circle K Gas Station - Houston

Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

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• Used POS system to enter orders, process payments and issue receipts. Performed cash, card and check transactions to complete customer purchases.

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• Processed refunds and exchanges in accordance with company policy.

• Responded promptly to requests for assistance, spills and customer inquiries. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

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Sought out opportunities to improve store appearance and operations in between assigned overnight work.

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Maintained strict security protocols to protect cash, customers and store assets.

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Used superior customer service skills to help customers locate and select merchandise.

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• Pushed out large amounts of new stock during slower overnight hours. Kept drawer accurate by carefully processing new transactions and giving out correct change.

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• Managed drink station and kept coffee full and hot.

• Delivered expert, friendly service to serve every customer need.

• Operated lottery terminal to issue, check and redeem tickets.

• Resolved customers' service and product problems and processed refunds. Performed cash, card and check transactions to complete customer purchases.

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• Set up new sales displays each week with fresh merchandise. Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

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Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

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• Operated cash register to record transactions accurately and efficiently.

• Responded promptly to requests for assistance, spills and customer inquiries. Monitored self-checkout systems and provided help in resolving complex problems.

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Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

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Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

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Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

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• Processed refunds and exchanges in accordance with company policy. Conducted inventory counts by adding each item in stock and documenting in computer system.

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• Learned duties for various positions and provided backup at key times.

• Handled cash with high accuracy and took care to check bills for fraud.

• Used POS system to enter orders, process payments and issue receipts. Worked with floor team and managers to meet wide range of customer needs.

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Maintained current knowledge of store promotions and highlighted sales to customers.

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Housekeeper, 09/2021 to 09/2022

Tru By Hilton - Corpus Christi

• Identified and resolved discrepancies and errors in customer accounts.

• Adhered to professional house cleaning checklist.

• Operated electronic backpack vacuums and floor sweepers.

• Dusted picture frames and wall hangings with cloth. Used chemicals by following safety protocols and procedures to avoid burns and injuries.

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Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

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Restocked room supplies such as facial tissues for personal touch with every job.

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• Disinfected and mopped bathrooms to keep facilities sanitary and clean.

• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Engaged with guests on room requirements and amenities to promote overall satisfaction.

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• Disposed of trash and recyclables each day to avoid waste buildup. Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

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Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

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Worked on cleaning team to service hotels, offices, and other commercial buildings.

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Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

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• Verified cleanliness and organization of storage areas and carts.

• Rotated linens in storerooms and replenished when supplies ran low.

• Polished fixtures to achieve professional shine and appearance. Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

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Completed special housekeeping actions such as turning mattresses on set schedule.

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Ran special errands, including retrieving dry cleaning and making requested purchases.

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• Handled requests for extra linens, toiletries and other supplies.

• Washed and put away kitchen dishes, utensils and glassware. Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

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Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

•

• Returned emptied garbage receptacles to proper locations.

• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces. Collected trash and moved garbage cans from kitchen areas to pick-up stations.

•

Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

•

• Changed bed linens and collected soiled linens for cleaning.

• Scrubbed floors with special cleaners and equipment to achieve deep clean. Emptied waste paper and other trash from premises and moved to appropriate receptacles.

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• Cleaned and stocked guest rooms by replacing used towels and linens Ride share driver, 10/2017 to Current

Uber - Houston

Team trainer, 01/2020 to 08/2023

Taco Bell - Houston

vacuuming floors, making beds, and restocking bathroom items.

• Sorted, laundered and put away various laundry items.

• Hang, cleaned and rehung draperies to maintain freshness.

• Restocked cleaning storage cabinets, carts and baskets for easy use.

• Picked up riders at designated locations and greeted upon vehicle entry. Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

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Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

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• Responded to passenger concerns and complaints politely and professionally. Assisted passengers with loading and unloading luggage for enhanced customer care.

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• Followed company guidelines and policies when interacting with passengers. Built and maintained positive relationships with passengers by providing friendly and professional service.

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• Monitored traffic patterns and adjusted routes to minimize travel time.

• Adhered to all safety regulations and traffic laws while driving.

• Delivered passengers to destinations safely and on time. Helped passengers with luggage, collected fares and politely answered questions.

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Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.

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• Communicated with passengers regarding estimated time of arrival. Planned routes based on knowledge of local areas, GPS information and customer preferences.

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• Followed designated routes and schedules while operating vehicles.

• Followed applicable traffic regulations and traffic laws.

• Responded with ease to sudden changes in routes and schedules.

• Assisted elderly and disabled passengers entering and exiting shuttle. Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.

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• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

• Cross-trained existing employees to maximize team agility and performance. Greeted customers with smile and provided friendly service to professionally handle every need.

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• Taught new team members correct procedures for all areas of operations.

• Maintained current knowledge of all team position requirements.

• Trained new employees in specific job requirements. Delivered feedback to decision-makers regarding employee performance and training needs.

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Trained other employees in customer service, food safety, and performance requirements.

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Set positive example for team members by providing high-quality, efficient service.

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Delivered in-depth training to workers in food preparation and customer- facing roles to promote strong team performance.

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Mentored junior employees to improve performance, food safety, and customer service.

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Liaised with other departments to coordinate training activities and resolve any issues or concerns.

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Studied crew members during work shift to provide feedback and guidance in improving performance.

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Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.

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• Demonstrated new products, procedures and techniques to employees. Documented training and progress on database to enable tracking history and maintain accurate records.

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Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.

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Produced training materials and gathered resources to equip crew members with learning opportunities.

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Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.

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Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.

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Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.

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• Provided coaching and mentoring to employees.

• Developed job-specific competencies and performance standards.

• Built and maintained professional relationships with vendors and suppliers.

• Trained and mentored [Number] new personnel hired to fulfill various roles. Utilized variety of instructional design methodologies to create effective learning experiences.

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Developed and executed performance management programs to increase employee engagement and productivity.

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Worked with vendors to customize courseware to accommodate business needs.

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Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

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• Analyzed and evaluated training effectiveness and program outcomes.

• Designed and delivered web-based, self-directed learning materials.

• Established and maintained quality control standards. EDUCATION

Ged : Ged, 08/2003

Desert rose adult high school - Las Vegas

Contact this candidate