Customer Service Case Management

Shamira Davis

***********.**@*****.*** 678-***-**** Union City, GA

SUMMARY

Seeking a role as Customer Service Associate 2 with 4 years of experience in customer service and office management. Skilled in document imaging, case management, and fostering positive community relations. Proven ability to streamline office operations and manage comprehensive record-keeping systems. WORK EXPERIENCE

Georgia Department of Family and Children Services Atlanta Ga Eligibility Support Specialist II Jun 2023 - Present

• Conduct comprehensive case management for public assistance programs, ensuring precise eligibility evaluations and adherence to regulatory standards.

• Facilitate prompt distribution of benefits, enhancing the well-being of community members in need.

• Provide empathetic support and service to a diverse clientele, fostering trust and positive community relations. XPO Logistics Lithia Springs, GA

Administrative Assistant Jun 2019 - Aug 2019

• Provided comprehensive administrative support, ensuring streamlined office operations through proficient document preparation and management.

• Managed and updated a compliant record-keeping system, encompassing both physical and digital file maintenance.

• Improved senior leadership's responsiveness by effectively sorting and distributing incoming correspondence and coordinating delivery routing.

Unipart Atlanta, GA

Returns Processor Oct 2016 - Apr 2019

• Maintained precise inventory records, facilitating informed decisions on distribution strategies and effective stock management.

• Conducted comprehensive inventory counts, ensuring data integrity within the organization's computerized inventory system.

• Improved operational productivity by refining processes and enhancing the efficiency of the POS system, leading to streamlined transaction workflows.

EDUCATION

Georgia Military College

Associates Degree, Criminal Justice

Fairburn, GA

May 2018

SKILLS

Provide support to foster, adoptive, or relative caregivers. Attend and assist with recruitment events to include logistics. Establish, maintain, and leverage community partnerships needed to support caregivers. Keep prospective caregivers engaged during the onboarding process to aid in retention. Contact prospective foster caregivers upon completion of IMPACT to assist in gaining access to services needed to complete the onboarding process. Provide direct assist to the caregiver in obtaining services for children entering Georgia. Serve as a liaison between caregivers and case managers, providers, and other external partners. Assist foster caregivers with documentation/applications for services. Maintain clear, accurate, and concise documentation of all services and supports provided to caregivers and enter all narratives into the Georgia SHINES data system. • Behavioral Health Knowledge • Crisis Intervention • Cultural Competency • Conflict Resolution • Attention To Detail • Organization

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