Customer Service Representative
Resume:
Maryam Caraveo
Professional Summary
Experienced customer service representative with over 3 years of experience Committed to obtaining a meaningful job position. Excellent verbal and written communication skills and computer proficiency Polite and professional problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. tactfully, keeping employees and customers satisfied with fast, accurate deliveries. knowledgeable about shipping and tracking proceeders
Work History
Inbound Call Center Representative
Phoenix, AZ
●Answered phone with friendly greeting to create positive inbound calling experience for customers.
●Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
●provided general information about questions about business settlement claims
Answered question in regards or tracking / shipping information
Maximus Federal - Inbound calls representative
Phoenix
01/2021 - 08/2022
●Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
●Report problems that occur via the online system so they can be addressed by the appropriate parties
●Deescalate calls as required to avoid being transfer to CSR Leads
●Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries
●Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
●Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
●Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
●Maintain up-to-date knowledge of client regulations and policies.
References
Abel Miranda, 602-***-****
Manuel Montalvo,602-***-****
**************@*****.***
Phoenix, AZ
Skills
●Bilingual
●Organized
●Microsoft office systems knowledgeable (Word, Outlook, Excel, PowerPoint) Talkdesk, facilitator
●Ability to understand and troubleshoot software
●Multi-tasking experience
●Regular and predictable attendance
●Maintain compliance to Standard Operating Procedures based on contract
●Handle inbound calls/inquiries
●Exceptional customer service
●Fast-paced worker
●Knowledgeable software
●Empathy and patience
●Documentation And Reporting
●Account updating
Education
2019
Pinnacle High school
.
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