Data Entry Customer Service
Resume:
Work History Contact
Skills
Ha'shonda Welch
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Cook
Manchester Grand Hyatt, San Diego, CA
Ensure quality food presentation, portions and proper garnishes.
Ensure proper substitution procedures are followed. Demonstrate knowledge of menu items and standards. Follow procedures for food storage, rotation and spoilage, sanitization and prevention of cross-contamination. Follow recipes, times and temperatures in order to produce high-quality and consistent products.
Develops food products and menus as needed for menu presentations when applicable.
Executes countermeasures in production in case of customer complaints.
Regulates temperatures of ovens, grills, and other cooking equipment.
Ensures all food preparation areas and equipment are clean at all times.
Makes sure kitchen is organized, hygienic and functional throughout production and service periods.
Monitors and ensures compliance with recipe specifications and any special dietary requirements.
Notifies kitchen management of any food related issues regarding quality, consistency, quantities and par levels for scheduled service.
2013-08 -
Current
Sales Associate/Warehouse Shipping Clerk
D'Angelo Couture, San Diego
Built relationships with customers to encourage repeat business.
Solved customer challenges by offering relevant products and services.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge by %25.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Prepared merchandise for sales floor by pricing or tagging. Managed returns, exchanges and refunds in accordance with store policy.
2012-09 -
2013-03
Address
San Diego, CA 92108
Phone
************@*****.***
Customer Service
Order Verification
Hospitality and service industry
background
OSHA
Time Management
Problem-solving abilities
Complaint resolution
Data Entry
Sales expertise
Product Sales
Account updating
Customer Relationship
Management (CRM)
Microsoft Office Suite
Education
Administrative Assistant
Doggone Precious, San Diego
Answered phones promptly and courteously, addressing inquiries and directing calls appropriately.
Greet clients and their pets upon arrival, check in dogs for grooming services, and ensure smooth discharge procedures. Efficiently managed scheduling and cancellation of grooming appointments, maintaining an organized calendar.
Provided detailed information about services and products, addressing client questions and concerns.
Confirmed upcoming appointments and notify clients when pets are ready for pick-up.
Responded to client emails promptly, ensuring all inquiries are addressed.
Addressed client complaints professionally, escalating issues to management as needed. Respond to positive reviews and escalate poor reviews for executive response.
Responded to new leads and manage salon supplies, placing orders when necessary.
Completed and submitted monthly salon audits on time. 2009-02 -
2011-11
File Clerk & Troubleshooter
Sharp Healthcare, San Diego, CA
Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies. Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines. Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
Sorted and classified documents into appropriate filing systems for increased traceability.
Restored old files and archived completed files for future reference.
Assisted with data entry and administrative support tasks to help meet team goals.
2004-08 -
2009-02
College Courses
California State University Northridge - Northridge, CA
Contact this candidate